Shelsi Peraza-Rosales
Fort Collins,CO
Summary
Hardworking employee with customer service, strong work ethic, adaptability, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Quick to master new skills. Resourceful Front Desk Employee known for productivity and efficient task completion. Skilled in customer service, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth front desk operations and positive guest experiences. Seasoned Front Desk Employee with strong background in hospitality and customer service. Skilled at handling multiple tasks, including managing phone systems and resolving guest inquiries. Known for creating welcoming atmosphere, maintaining cleanliness, and contributing to team success through hard work and positive energy. Prior roles have resulted in improved customer satisfaction scores and streamlined office operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Embassy Suites by Hilton
Loveland, CO
11.2024 - Current
- Maintained a positive attitude toward coworkers and customers at all times.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Replenished food items on the buffet line in a timely manner.
- Followed all safety protocols set forth by the restaurant's health department regulations.
- Stock beverages, coffee pots, and other supplies in the dining area as needed.
- Bussed tables efficiently throughout the shift, ensuring that dishes were properly sanitized before reuse.
- Performed opening or closing duties, such as setting up and breaking down workstations, or restocking supplies, as directed by management team members.
- Demonstrated knowledge of menu items by answering questions regarding ingredients and preparation methods.
- Communicated effectively with hotel management and staff to resolve any issues promptly.
Front Desk Agent
Embassy Suites by Hilton
Loveland, CO
08.2024 - Current
- Responded promptly to guest requests for special arrangements or services.
- Greeted and welcomed guests professionally.
- Answered telephones, greeted visitors to assist, answered questions, and directed.
- Answered guest inquiries, recommending shopping, dining, or entertainment.
- Handled cash, credit card, and room charge transactions accurately.
- Assigned rooms to guests, and provided check-in and check-out services.
- Conducted regular audits of front desk operations to ensure the accuracy of financial postings and compliance with established policies and procedures.
- Ensured that all complaints and problems were resolved quickly by communicating with the relevant departments.
- Stock office supplies at the front desk area, ensuring sufficient inventory levels are maintained at all times.
- Completed diverse administrative duties, including responding to customer and colleague emails.
- Verified customer credit to establish payment method for accommodations.
- Kept records of room availability and guest accounts, manually or using computers.
- Provided excellent customer service while upholding company policies.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Computed bills, collected payments, and made change for guests.
Student Receptionist
Pack Center at CSU Pueblo
Pueblo, CO
10.2022 - 05.2024
- Managed the scheduling of appointments for students to meet with advisors or other staff members, responded to inquiries from students and parents, and employed Starfish and Outlook for communication.
- Professionally handled incoming calls, providing accurate information, or transferring calls when necessary.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted and welcomed students, faculty, and visitors to the reception area.
- Prepared reports summarizing student calls to the reception desk.
Front Desk Agent
Embassy Suites by Hilton
Denver, CO
04.2022 - 08.2022
Education
Bachelor's in Exercise Science
Colorado State University
Fort Collins, CO05-2027
High School Diploma -
Strive Prep-Rise
Denver, CO05-2022
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- First Aid/AED
- STOPTHEBLEED
- Hospitality Career Advancement Program
- BarSmarts
Timeline
Food and Beverage Attendant
Embassy Suites by Hilton
11.2024 - Current
Front Desk Agent
Embassy Suites by Hilton
08.2024 - Current
Student Receptionist
Pack Center at CSU Pueblo
10.2022 - 05.2024
Front Desk Agent
Embassy Suites by Hilton
04.2022 - 08.2022
Bachelor's in Exercise Science
Colorado State University
High School Diploma -
Strive Prep-Rise
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