Shelton Baskerville
Brockton,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Supervisor with over 23 years of experience in transportation. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
29
29
years of professional experience
Work History
Bus Ops Transportation Supervisor
Mass Bay Transportation Authority
07.1998 - 02.2022
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
- Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as [Type], [Type] and [Type].
- Monitored safe operations by conducting field safety audits.
- Maintained and verified time, transportation, financial, inventory and personnel records.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Managed routing, driver supervision and DOT compliance.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Verified that drivers transported loads safely and complied with state DOT laws.
Armed Special Police Officer
Massachusetts Housing
11.1993 - 07.1998
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Recorded facts to prepare reports documenting incidents and activities.
- Patrolled [Type] location to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Built excellent rapport and working relationship with [Job title], to build trust and improve upon communication.
- Increased productivity by supervising daily activities and performance of [Number] personnel.
- Drafted [Number] reports detailing incidents and safety violations over [Timeframe].
Assistant Store Manager
Papa Gino's
03.1995 - 05.1996
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
High School Diploma -
ACC/Umass
Boston, MA06.1991
Skills
- Transportation Management
- Incident Reports
- On-Time Delivery
- Personnel Records
- Vehicle Inspection
- Safety Compliance
- Recordkeeping Accuracy
- Quarterly Reviews
- Customer Experience
- Safety Standards
- Driver Safety Programs
- Data Analysis
- DOT Regulations
- Operational Efficiency
- Workplace Safety
- Schedule Management
- Logical Reasoning
- Job Assignments
- Standards Compliance
- Administrative Support
- Workflow Coordination
- Attendance Oversight
Timeline
Bus Ops Transportation Supervisor
Mass Bay Transportation Authority
07.1998 - 02.2022
Assistant Store Manager
Papa Gino's
03.1995 - 05.1996
Armed Special Police Officer
Massachusetts Housing
11.1993 - 07.1998
High School Diploma -
ACC/Umass
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