Sheltrice Rhodes

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used scripted conversation prompts to convey current account information and obtain payments.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
• Charted on each patient daily.
• Counseled and mentored clients on substance use and life choices.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Counseled and mentored clients on substance use and life choices.

• Counted and documented opening and closing cash amounts daily.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Processed payments, entering sales in register for prompt customer service.
• Recorded notes for future reference about customer preferences and services delivered.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

• Provided case management services to monitor client access to resources and services.
• Performed eligibility assistance, case management referrals and economic eligibility reviews.
• Evaluated patient histories, complaints, and current symptoms.
• Monitored patient vital signs during triage and check-in.

Worked independently preparing specimens for laboratory testing, and performing screening procedures.

• Verified test requisitions by comparing information with nursing station log and bringing discrepancies to the attention of unit personnel.

• Verified patient identification and explains sampling procedures to patients.

• Obtained blood specimens by performing venipunctures and finger sticks.

• Maintained specimen integrity by using aseptic technique, following department procedures, and

observing isolation procedures.

• Maintained quality results by following department procedures and testing schedule, recording results in the quality-control log, and identifying and reporting needed changes.

• Maintained safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations.

• Resolved unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory, referring unresolved orders back to the originator for further clarification, and notifying supervisor of unresolved orders.

• Reassured patients who are nervous about sampling procedures and applies dressings to wounds created by blood draws.