Shelysa Powell
Quality Assurance Associate
Victorville,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced in Quality Assurance with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Investor Services Representative
SS&C Technologies
Kansas City, MO
09.2022 - 02.2023
- Completed trades
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Prepared contracts and related documentation according to strict standards.
- Knowledge of Five9 and Citrix
- Met with members to understand goals and recommend solutions to fit specific needs
Administrative Services Specialist
Housing Authority County Of San Bernardino
Barstow, CA
05.2020 - 08.2022
- Drafted professional memos, letters, lease violations.
- Proficient in Yardi and Rent Cafe
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed work orders, rental payments and applicant deposits
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Crew
Wendy's
Fontana, CA
06.2017 - 01.2019
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Operated cash register to ring up final bill and process various forms of payment.
Intermediate Typist Clerk
Los Angeles County Auditor-Controller
Los Angeles, CA
12.2007 - 06.2009
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and prioritized proofreading, spell checking, document filing, clerical support and data entry.
- Verified data entered into database by reviewing, correcting and deleting data.
- Typed letters, memos and other correspondence for staff, using various software programs.
Education
Associate of Science - English
Chaffey College
Rancho Cucamonga, CA 08.2022 -
Skills
High-Volume Environmentsundefined
Timeline
Investor Services Representative
SS&C Technologies
09.2022 - 02.2023
Associate of Science - English
Chaffey College
08.2022 -
Administrative Services Specialist
Housing Authority County Of San Bernardino
05.2020 - 08.2022
Crew
Wendy's
06.2017 - 01.2019
Intermediate Typist Clerk
Los Angeles County Auditor-Controller
12.2007 - 06.2009
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