Shemaiah Thomas
Central Square,NY
Summary
Experienced Temporary Assistance Specialist and Social Services Case Manager with a strong background in client intake, case monitoring, and public assistance administration. Skilled in assessing needs, maintaining accurate records, coordinating housing and food referrals, and supporting policy compliance across county systems.
Overview
7
7
years of professional experience
Work History
Temporary Assistance Specialist
Onondaga County DSS
Syracuse, New York
08.2024 - Current
- Processed client intake information for Onondaga County social services programs.
- Reviewed DSS case files for public assistance eligibility and documentation accuracy.
- Explained DSS requirements and next steps to clients in clear, simple language.
- Updated benefit records in county systems using verified case data.
- Coordinated referrals for housing, food, and support services through county partners.
- Prepared notices, forms, and case summaries for social services review.
- Monitored case status and followed up on missing documents or needed updates.
- Completed training sessions to strengthen compliance knowledge.
Social Services Case Manager
Onondaga County DSS
Syracuse, New York
05.2019 - 08.2024
- Managed eligibility case files for DSS clients seeking public assistance and social services.
- Interviewed applicants and collected documentation for Onondaga County DSS benefit reviews.
- Assessed client needs and referred families to housing, food, and crisis resources.
- Recorded case notes in DSS records and kept confidential client files accurate.
- Explained program rules, eligibility requirements, and next steps to diverse client groups.
- Monitored case status and followed up on required appointments, renewals, and verifications.
- Worked with supervisors on complex cases, safety concerns, and policy compliance.
- Provided clients with information, referrals, and help accessing food, housing, and transportation resources.
Education
Some College (No Degree) - Business Administration And Management
Onondaga Community College
Syracuse, NYSkills
- Eligibility determination
- DSS case analysis
- Benefit documentation
- Case documentation
- Case monitoring
- Referral coordination
- Client intake
- Public assistance management
- Policy compliance
- Confidential recordkeeping
- Attention to detail
- Client interaction
Timeline
Temporary Assistance Specialist
Onondaga County DSS
08.2024 - Current
Social Services Case Manager
Onondaga County DSS
05.2019 - 08.2024
Some College (No Degree) - Business Administration And Management
Onondaga Community College