Ivette Santos
Eligibility Specialist State of Texas Retiree
Killeen,TX
Summary
My background consists of twenty-six plus years experience translating and working as an eligibility specialist for different branches of the state. After retiring August of 2019, I star working PT gigs offering delivery of meals and groceries. I became a Real Estate Agent in 2006 But not currently practicing .I am a hardworking employee and enthusiastic about new learning challenges. I am honest, dependable and energetic. Can work indeindependently or as a team member.
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Overview
43
43
years of professional experience
Work History
Foster and Ado Assistance Eligibility Specialist
Texas Department Of Health And Human Services
Temple, Texas
11.2007 - 08.2019
- Educated clients on eligibility guidelines offering insightful information on assistance available.
- Reviewed applications for different aid programs and determined qualification criteria for individuals following State of Texas Foster Care and adoption Assistance programs guidelines and regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Translated Spanish speaking interviews with workers and negotiators for the Department.
- Managed processing of financial assistance and applications.
- Documented all communication with applicants and inputted information into system using IMPACT.
- Carried out day-to-day duties accurately and efficiently.
- Processed payments for attorneys after adoption process completed.
Administrative Technician
Texas Department Of Family Protective Services
Belton, TX
09.2006 - 11.2007
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed 7 calendars to strategically coordinate meetings, appointments and events.
SNAP and TNAF Eligibility Specialist
Texas Department Of Human Services
Killeen, TX
07.1993 - 05.2002
- Educated patients on eligibility and affordability options by offering insightful information.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assessed information gleaned from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Communicated with people from various cultures and backgrounds on application process.
- Managed processing of financial assistance and food stamp benefits applications.
Med Elig Spec for the Aged and Disabled
Texas Department Of Human Services
Killeen, TX
05.2002 - 09.2006
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for assistance for nursing home and home care applicants.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Home Health Care Aide
Accent Care Home Health
Killeen, TX
08.2022 - Current
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete
- Assisting with loading and unloading groceries
- Providing excellent customer service and answering questions
- Provide home care to elderly person. Clean home, prepare meals, organize personal items. Part time employmentAdhering to assignedProvide home care to elderly person. Clean home, prepare meals, organize personal items. Part time employmentProvide home care to elderly person. Clean home, prepare meals, organize personal items. Part time employment routes and following time schedules
- Abiding by all transportation laws and maintaining a safe driving record
- Part time employment, estimate work five to ten days a month
Delivery Driver
Spark Driver And Favor
Killeen, TX
09.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages groceries or meals to customer doorsteps and business offices.
- I took on this job part time.
Real Estate Sales Agent
Royalty Real Estate
Killeen, TX
02.2006 - 01.2020
- Provided guidance and assisted sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determined clients’ needs and financials abilities to propose solutions that suit them
- Performed comparative market analysis to estimate properties’ value
- Intermediated negotiation processes, consulted clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealings
- Displayed and marketed real property to possible buyers
- Prepared necessary paperwork (contracts, leases, deeds, closing statements, etc
- Maintained and updated listings of available properties
- Cooperated with appraisers, escrow companies, lenders and home inspectors
- Developed networks and cooperate with attorneys, mortgage lenders and contractors
- Promoted sales through advertisements, open houses and listing services
- Remained knowledgeable about real estate markets, best practices
- Continued license up to date by taking college course every two years and kept current real estate policy changes
- Provided confidential, courteous, honest service to customers and clients.
Education
Associate of Applied Science - Business Administration
Central Texas College
Killeen, TX05.1991
Skills
- Application Assessments
- Eligibility Determination
- Translation Services Fluent in Spanish
- Administrative Support
Timeline
Home Health Care Aide
Accent Care Home Health
08.2022 - Current
Delivery Driver
Spark Driver And Favor
09.2019 - Current
Foster and Ado Assistance Eligibility Specialist
Texas Department Of Health And Human Services
11.2007 - 08.2019
Administrative Technician
Texas Department Of Family Protective Services
09.2006 - 11.2007
Real Estate Sales Agent
Royalty Real Estate
02.2006 - 01.2020
Med Elig Spec for the Aged and Disabled
Texas Department Of Human Services
05.2002 - 09.2006
SNAP and TNAF Eligibility Specialist
Texas Department Of Human Services
07.1993 - 05.2002
Associate of Applied Science - Business Administration
Central Texas College
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