Rachel Rios
Elyria,OH
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Professional with skill to maintain accurate records and handle various administrative responsibilities. Motivated with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Eligibility Specialist
Lorain County Department Of Jobs&Family Services
Elyria, United States
04.2019 - Current
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Inputted all gathered information and researched data on applicants into computer system.
- Managed processing of financial assistance and food stamp benefits applications.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Phlebotomist
University Hospitals
Elyria, United States
08.2017 - 05.2019
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Read Requisitions
- Identified patients
- Receive samples in the computer
- Respond to codes(rapid response, code blue, etc.)
Hostess
Buffalo Wild Wings
Avon Lake, OH
09.2016 - 03.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Bag food/ Tray food/ Run food to tables
Associate
Panera Bread
North Ridgeville, OH
06.2015 - 02.2016
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Answer phone calls/ Take orders
- Prepare food/drinks for customers
- Washed dishes
- Made sure dining area was ready for customers
Education
Associate of Applied Science - Medical Assisting
Lorain County Community College
Elyria, OH05.2017
High School Diploma -
Midview High School
Grafton, OH06.2013
High School Diploma -
Lorain CountyJVS/Adult Career Center
Oberlin, OH06.2013
Skills
- Paperwork and Documentation
- Telephone Etiquette
- Program Knowledge
- Product Selection
- Applicant Support and Service
- Application Assessments
- Eligibility Requirements
- Intakes and Assessments
- Customer Satisfaction
- Effective Communication Skills
- Client Interviews
- Active Listening and Communication
Timeline
Eligibility Specialist
Lorain County Department Of Jobs&Family Services
04.2019 - Current
Phlebotomist
University Hospitals
08.2017 - 05.2019
Hostess
Buffalo Wild Wings
09.2016 - 03.2017
Associate
Panera Bread
06.2015 - 02.2016
Associate of Applied Science - Medical Assisting
Lorain County Community College
High School Diploma -
Midview High School
High School Diploma -
Lorain CountyJVS/Adult Career Center
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