TANIKA BROCKMAN
Columbus,Ohio
Summary
Skilled Training Supervisor with experience in managing, curriculum development, designing and implementing training programs. Strengths include strong leadership skills, ability to identify training needs, and proficiency in developing successful training strategies. Past work showcases effectiveness in enhancing team performances and improving overall organizational productivity by applying strategic learning initiatives.
Overview
18
18
years of professional experience
Work History
Training Supervisor/OHSTS Coordinator
FRANKLIN COUNTY DEPARTMENT OF JOBS AND FAMILY SERVICES
04.2019 - Current
- Assist with the onboarding process by providing orientation materials to new hires.
- Develops and implements training curriculum for new employees.
- Conducts regular assessments of trainee performance to identify areas needing improvement.
- Facilitates engaging and informative training sessions for both new hires and existing staff.
- Evaluates effectiveness of existing training processes and recommends changes as needed.
- Creates detailed reports outlining progress of each trainee's development.
- Identifies and communicates to management regarding staff needing additional training.
- Maintains up-to-date knowledge of training trends, developments, and best practices.
- Instructs trainees on the proper use of office equipment and agency systems.
Training Officer
FRANKLIN COUNTY DEPARTMENT OF JOBS AND FAMILY SERVICES
09.2016 - 04.2019
- Conducted training sessions for case managers on agency protocols.
- Facilitated specialized training sessions to align with agency requirements.
- Updated training curriculum to enhance content.
- Provided one-on-one coaching sessions as needed.
- Identified future agency training needs.
IM Case Control Reviewer
FRANKLIN COUNTY DEPARTMENT OF JOBS AND FAMILY SERVICES
02.2014 - 09.2016
- Examined discrepancies in case records and databases identified by state agencies
- Ensured correctness in benefit disbursements
- Resolved errors in public assistance approval processes
- Submitted documentation on necessary corrective actions
- Addressed staff questions regarding state and county policies through email.
Total Case Manager
FRANKLIN COUNTY DEPARTMENT OF JOBS AND FAMILY SERVICES
08.2006 - 02.2014
- Interviewed applicants to assess initial and continued eligibility for SNAP, Cash, and Medical Assistance.
- Monitored caseloads, gathered statistical information concerning actions on cases.
- Investigated case discrepancy, complaints, and made recommendations for appropriate adjustments.
- Completed necessary forms and documentation to substantiate the eligibility decision and level of benefits.
- Maintained accurate case records and documentation according to agency guidelines.
Education
Bachelor of Science - Cross Disciplinary Studies
Ohio Dominican University
Columbus, OHAssociate Degree - Legal Assisting
Columbus State Community College
Columbus, OHCollege Preparatory Graduate -
Linden McKinley High School
Columbus, OHSkills
- Strategic Planning
- Critical Thinking
- Coaching and Mentoring
- Staff Development
- Staff Performance Assessment
- Independent and Team Collaboration
- Effective Communication Skills
- Efficient Onboarding
- Curriculum Development
- Knowledge of Public Assistance Programs (SNAP, TANF, and Medicaid) and Policy Interpretation
- Proficient in Workforce Management Tools
References
References available upon request.
Timeline
Training Supervisor/OHSTS Coordinator
FRANKLIN COUNTY DEPARTMENT OF JOBS AND FAMILY SERVICES
04.2019 - Current
Training Officer
FRANKLIN COUNTY DEPARTMENT OF JOBS AND FAMILY SERVICES
09.2016 - 04.2019
IM Case Control Reviewer
FRANKLIN COUNTY DEPARTMENT OF JOBS AND FAMILY SERVICES
02.2014 - 09.2016
Total Case Manager
FRANKLIN COUNTY DEPARTMENT OF JOBS AND FAMILY SERVICES
08.2006 - 02.2014
Bachelor of Science - Cross Disciplinary Studies
Ohio Dominican University
Associate Degree - Legal Assisting
Columbus State Community College
College Preparatory Graduate -
Linden McKinley High School
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