Shemari Davis
Memphis ,TN
Summary
Dynamic professional with expertise in customer service and data analysis, honed at Amazon Prime Products. Proven ability to enhance team collaboration and streamline operations, achieving up to 20% faster response times. Skilled in managing inventory and resolving customer inquiries, ensuring satisfaction and operational efficiency. Adept at adapting to evolving protocols and maintaining attention to detail.
Overview
6
6
years of professional experience
Work History
Trainee
Amazon Prime Products
05.2025 - Current
- Assisted in managing inventory levels and product availability for seamless operations.
- Supported team in fulfilling customer orders accurately and efficiently.
- Learned and applied safety protocols to maintain a secure work environment.
- Operated warehouse management systems to track shipments and deliveries effectively.
Technical Support Representative
Sutherland
02.2022 - 03.2025
Remote Customer Service
Hibbet Sports Customer Representative
01.2020 - 01.2022
- Assisted customers with product inquiries and order issues, ensuring satisfaction and timely resolution.
- Managed customer accounts, providing updates on orders and returns through various communication channels.
- Collaborated with team members to streamline processes, improving response times for customer service requests.
- Adapted to evolving product knowledge and service protocols to enhance customer interactions and support efforts.
Education
High School Diploma -
Raleigh Egypt Highschool
Memphis, TN05.2020
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Data entry
- Data analysis
- Administrative support
Timeline
Trainee
Amazon Prime Products
05.2025 - Current
Technical Support Representative
Sutherland
02.2022 - 03.2025
Remote Customer Service
Hibbet Sports Customer Representative
01.2020 - 01.2022
High School Diploma -
Raleigh Egypt Highschool