Shemarie Ferguson
Miami,FL
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Guest Service Representative
Department of Cultural Affairs (305-638-6771)
6161 NW 22nd Ave, Miami, Fl, 33142
07.2024 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Theater Crew Member
Department of Cultural Affairs (305-638-6771)
6161 NW 22nd Ave, Miami, Fl,33142
04.2022 - 01.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Camp Counselor
MIAMI DADE PARKS AND REC (305-960-2913)
3255 Plaza St, Miami, , Fl,33133
06.2020 - 08.2020
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Dog Walker/Pet Sitter
Independent Management
Miami, Florida
06.2023 - Current
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
Doggie Daycare Attendant
Private Business
Miami, Florida
06.2023 - 10.2023
- Handled emergency situations calmly under pressure while adhering to established protocols for safeguarding animal welfare.
- Educated pet owners on best practices for dog care, including nutrition, exercise, and socialization tips for their pets'' overall wellbeing.
- Provided basic grooming services such as brushing coats, trimming nails, and cleaning ears when necessary for improved hygiene and comfort of the pets.
- Observed signs of illness or distress among dogs under our care in order to promptly inform management about potential health concerns.
- Enhanced customer satisfaction by providing excellent care and attention to pets during daycare hours.
- Assisted in maintaining a clean and hygienic environment for both pets and staff by performing daily cleaning tasks.
Education
Bachelor Of Applied Science - Biology
Miami Dade College
Miami, FL 08.2024 - Current
Bachelor Of Applied Science - Biology
Barry University
Miami, FL 08.2022 - 05.2024
High school student -
Miami Senior High School
08.2018 - 06.2022
Skills
- Laboratory Experience
- Tutoring
- Research
- Front desk
- Customer service
- Animal restraint
- Cash handling
- Leadership
- Hospitality
- Pet sitting
- Spanish
Timeline
Bachelor Of Applied Science - Biology
Miami Dade College
08.2024 - Current
Guest Service Representative
Department of Cultural Affairs (305-638-6771)
07.2024 - Current
Dog Walker/Pet Sitter
Independent Management
06.2023 - Current
Doggie Daycare Attendant
Private Business
06.2023 - 10.2023
Bachelor Of Applied Science - Biology
Barry University
08.2022 - 05.2024
Theater Crew Member
Department of Cultural Affairs (305-638-6771)
04.2022 - 01.2023
Camp Counselor
MIAMI DADE PARKS AND REC (305-960-2913)
06.2020 - 08.2020
High school student -
Miami Senior High School
08.2018 - 06.2022
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