Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shemeikha Smith

Cordova,United States

Summary

Solution-oriented Administrative, Manufacturing Specialist with 20 years of experience. Committed to worker and workplace safety and cutting costs without sacrificing quality. Successful in problem-solving and critical thinking in times of stress. Adept at team supervision and detail-oriented inspections. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

22
22
years of professional experience

Work History

Manufacturing Specialist

Allied Air Enterprises
Orangeburg, SC
05.2002 - Current
  • Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
  • Reduced equipment downtime by performing regular maintenance checks and coordinating repairs with technicians.
  • Increased product quality through meticulous attention to detail and strict adherence to industry standards.
  • Enhanced workplace safety by conducting thorough risk assessments and implementing necessary precautions.
  • Coordinated selection of manufacturing methods, fabrication and operation of product designs.
  • Swapped out materials and finishes in product line to alleviate performance issues and reduce corrosion.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Assisted in the implementation of new manufacturing technologies or systems, ensuring seamless integration with existing processes and minimal disruptions to production schedules.

Virtual Customer Service Representative

Teleperformance USA
Columbia, SC
01.2023 - 04.2024
  • Created detailed reports for customer service related issues.
  • Provided technical assistance to customers regarding products and services.
  • Evaluated customer feedback data to identify areas of improvement within the customer service process.
  • Maintained a high level of professionalism when interacting with customers.
  • Monitored all incoming emails, phone calls and online chats promptly.
  • Identified potential problems that could impact the customer experience.
  • Resolved customer complaints in a timely manner.
  • Answered incoming calls from customers seeking assistance with product information or orders.
  • Implemented process improvements based on identified needs or trends.
  • Responded to customer inquiries via telephone, email and chat.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Arts - Early Childhood Education

Orangeburg Calhoun Technical College
05.2002

High School Diploma -

Edisto High School
05.1998

Skills

  • Continuous Improvement Initiatives
  • Team Leadership Qualities
  • Product Specialist
  • Cost Evaluation
  • Problem Solving Aptitude
  • Effective Communication,Customer service,Attention to Detail
  • Training and Coaching
  • Administrative Support
  • Forklift Operation
  • Material Handling
  • Palletizing
  • RFID Tracking

Timeline

Virtual Customer Service Representative

Teleperformance USA
01.2023 - 04.2024

Manufacturing Specialist

Allied Air Enterprises
05.2002 - Current

Associate of Arts - Early Childhood Education

Orangeburg Calhoun Technical College

High School Diploma -

Edisto High School
Shemeikha Smith