Shemeka Bailey

• Assisted customers with inquiries and resolved issues promptly.
• Managed customer accounts and updated information accurately.
• Utilized ticketing system to track and prioritize service requests.
• Provided product information and guided customers through solutions.
• Documented customer interactions in compliance with company policies.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Responded to customer requests for products, services, and company information.
• Promptly responded to inquiries and requests from prospective customers.
• Managed timely and effective replacement of damaged or missing products.
• Delivered prompt service to prioritize customer needs.
• Identified and resolved discrepancies and errors in customer accounts.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Assisted in managing daily operations and staff assignments at Mayfair Management Services.
• Developed and maintained schedules to ensure optimal staffing levels across departments.
• Facilitated communication between management and employees to enhance workplace dynamics.

Assist in managing daily property operations, ensuring compliance with LIHTC, Fair Housing regulations,

and Section 8 guidelines.

Have communication with tenants regarding rent payments and update collection notes in our software

system

Deliver eviction notices on a timely basis

Handle and be present at court hearings for any evictions.

Support lease administration processes, including tenant screening, lease renewals, and rent collection

using property management software such as Rent Manager

Coordinate tenant applications, conduct background checks, and verify income documentation to ensure

eligibility under tax credit programs.

Maintain accurate data entry of resident information, lease details, and maintenance requests in property

management systems.

Prepare and organize legal documents, contracts, notices, and filings related to landlord-tenant law and

property regulations.

Handle customer service inquiries professionally via phone or in person, addressing resident concerns

promptly and effectively.

Support property leasing efforts through upselling available units and promoting community amenities

to prospective tenants.

Assist with property maintenance coordination by tracking work orders and liaising with facilities

management teams.

Manage filing systems for legal documents, compliance records, and resident files; ensure confidentiality

and organization.

Participate in conflict management by mediating resident disputes with professionalism and adherence

to fair housing laws.

Contribute to facilities management tasks such as CMMS (Computerized Maintenance Management

System) updates and routine inspections.

Support administrative functions including phone etiquette, data entry accuracy, filing procedures, and

• Assisted members with inquiries regarding insurance coverage and claims processes.
• Resolved member complaints through effective communication and problem-solving skills.
• Maintained accurate records of member interactions in the customer management system.
• Collaborated with team members to improve service delivery standards and practices.
• Educated members on policy benefits and eligibility requirements effectively.
• Provided training support to new staff on customer service protocols and tools.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong customer relationships to encourage repeat business.
• Investigated and resolved customer inquiries and complaints quickly.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Delivered prompt service to prioritize customer needs.
• Identified and resolved discrepancies and errors in customer accounts.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed up with customers about resolved issues to maintain high standards of customer service.