Shemeka Hatch
Independence,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Mail-Handler
USPS, United States Postal Service
03.2008 - Current
- Monitored performance of all processing machines to identify and address any operational issues.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
- Conducted regular inventory checks for shipping supplies, replenishing stock when necessary to prevent delays in workflow.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
Cashier
Blockbuster
12.2010 - 07.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Care Representative
Harte Hanks
09.2007 - 10.2009
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Assisted in the development of internal processes aimed at enhancing overall team productivity levels within the call center environment.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Customer Service Supervisor
Asurion Call Center
04.2004 - 06.2007
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ11.2022
Associate of Arts - Small Business Administration And Management
University of Phoenix
Tempe, AZ02.2018
Skills
- Retail Sales
- Postal regulations knowledge
- Truck loading
- Machinery troubleshooting
- Production goal setting
- Mail Sorting
- Problem-solving skills
- Staff Development
- Workplace Safety
- Time Management
- Customer Service
- Supervision and leadership
- Multitasking Abilities
- First Aid/CPR
- Teamwork and Collaboration
- Analytical Thinking
- Data Management
- Conflict Resolution
Timeline
Cashier
Blockbuster
12.2010 - 07.2012
Mail-Handler
USPS, United States Postal Service
03.2008 - Current
Customer Care Representative
Harte Hanks
09.2007 - 10.2009
Customer Service Supervisor
Asurion Call Center
04.2004 - 06.2007
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Small Business Administration And Management
University of Phoenix
Similar Profiles
Dominique ScottDominique Scott
Assistant Rural Carrier at USPS, United States Postal ServiceAssistant Rural Carrier at USPS, United States Postal Service
Kawana RuleKawana Rule
Material Mail Handler at USPS, United States Postal ServiceMaterial Mail Handler at USPS, United States Postal Service
Kenneth ProulxKenneth Proulx
Building Equipment Mechanic at United States Postal Service, USPSBuilding Equipment Mechanic at United States Postal Service, USPS
Theresa A. De GanoTheresa A. De Gano
City Letter Carrier at USPS (United States Postal Service)City Letter Carrier at USPS (United States Postal Service)
Crystal LewisCrystal Lewis
STAFF ACCOUNTANT at Premier Real Estate Management IncSTAFF ACCOUNTANT at Premier Real Estate Management Inc