Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Shemeka Walters

Vacherie,LA

Summary

Accomplished Store Manager with a proven track record at Dollar General, enhancing customer satisfaction and streamlining operations. Expert in customer service management and problem-solving, leading teams to exceed performance metrics through innovative training and mentoring. Skilled in multitasking, organization, and fostering positive customer relations, significantly improving store efficiency and atmosphere.

Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

15
15
years of professional experience

Work History

Store Manager

Dollar Tree Distribution Center
12.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Store Manager

Dollar General
09.2019 - 12.2023
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Shift Supervisor

CVS Pharmacy
07.2018 - 09.2019
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.

Store Manager

Cato
06.2010 - 05.2019

Education

Certificate - Surgical Tech

Our Lady of The Lake
Baton Rouge, LA
05.2000

Certificate - Medical Assistance

Brymans College
New Orleans, LA
08.1998

Certificate - Educational

Stjames High
Stjames,la
06.1996

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Store opening and closing
  • Team leadership
  • Friendly and positive

Timeline

Store Manager

Dollar Tree Distribution Center
12.2023 - Current

Store Manager

Dollar General
09.2019 - 12.2023

Shift Supervisor

CVS Pharmacy
07.2018 - 09.2019

Store Manager

Cato
06.2010 - 05.2019

Certificate - Surgical Tech

Our Lady of The Lake

Certificate - Medical Assistance

Brymans College

Certificate - Educational

Stjames High

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Shemeka Walters