Shemka Washington
Fort Lauderdale,FL
Summary
Detail-oriented Cabin Agent with 2 years of experience in managing pre-flight operations. Skilled in executing fast-paced turnaround procedures while maintaining strict safety standards. Strong communicator and team player, committed to enhancing operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cabin Agent
Menzies Aviation
Fort Lauderdale, FL
09.2024 - Current
- Coordinated with airline staff to optimize and maintain timely flight schedules and turnaround times resulting 99% on time departure metrics
- Executed pre-flight inspection security inspections of the cabin interior prior to takeoff.
- Sanitized and detailed 8+ aircraft interiors complying with strict FAA guidelines and airline specifications
Customer Care Representative
StrideMD
Boca Raton, Florida
12.2022 - 09.2024
- Provided exceptional customer service through phone and email interactions.
- Resolved customer inquiries using product knowledge and internal systems.
- Documented customer interactions accurately in the CRM system.
- Counseled patients on the importance of maintaining healthy diets, exercise regimens, stress management techniques, and blood glucose monitoring practices.
Election Poll Worker
Broward County Supervisor of Elections
Hollywood, FL
10.2022 - 11.2022
- Verified voter registration and eligibility using electronic systems.
- Assisted voters in navigating polling locations and understanding ballot procedures.
- Set up and dismantled voting equipment at polling sites before and after elections.
Customer Experience Specialist
Chewy.com
Hollywood, FL
12.2020 - 09.2022
- Maintained 99% level of Customer Satisfaction by exceeding customer expectations resulting in a notable customer experience improving satisfaction scores by 20%.
- Handled 100+ inbound sales calls regarding order status and tracking shipments, resolving 95% of customer concerns on first call.
- Documented daily interactions in integrated databases to align product availability with customer needs and preferences.
Education
GED
Fort Lauderdale, FLSkills
- Flight coordination
- Cabin security checks
- Aircraft cleaning
- Customer service
- Attention to detail
- Time management
- Multitasking
- Team collaboration
- Leadership
Timeline
Cabin Agent
Menzies Aviation
09.2024 - Current
Customer Care Representative
StrideMD
12.2022 - 09.2024
Election Poll Worker
Broward County Supervisor of Elections
10.2022 - 11.2022
Customer Experience Specialist
Chewy.com
12.2020 - 09.2022
GED