Shemequa Waugh
Grand Prairie,TX
Summary
Detailed Customer Service professional with years of experince.Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Firefighter
Jamaica Fire Brigade
Kingston, Jamaica
09.2023 - 02.2025
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
Customer Service Representative
Jamaica Agent Services
Half Way Tree Road, Kingston Ja.
10.2018 - 11.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Level 2 Certificate - Housekeeper
Stony Hill Heart Trust NTA
Stony Hill P.O, Kingston10.2023
High School Diploma - Business Administration
Oberlin High School
Lawrence Tavern, Kingston06.2010
Skills
- Complaint Resolution
- Relationship building and management
- Public speaking
- Communication
- Excellent written and verbal communication skills
- Well organized multitasker who creates a team environment
Timeline
Firefighter
Jamaica Fire Brigade
09.2023 - 02.2025
Customer Service Representative
Jamaica Agent Services
10.2018 - 11.2020
Level 2 Certificate - Housekeeper
Stony Hill Heart Trust NTA
High School Diploma - Business Administration
Oberlin High School