Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shemiah Amos

Bude,MS

Summary

Dedicated and skilled Certified Respiratory Therapist with over five years of experience in healthcare and customer service. Proven expertise in respiratory therapy, patient care, and interdisciplinary collaboration. Strong communication, time management, and leadership skills, ensuring high-quality patient outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Member Services Support (Temporary assignment)

Conduent
06.2024 - Current
  • Provided customer service in a virtual call-center environment, handling inbound calls from CenterWell Pharmacy members
  • Managed high call volume, averaging 80 to 100 calls per day, ensuring timely and efficient service delivery
  • Demonstrated strong multitasking abilities in a fast-paced environment by navigating multiple computer applications simultaneously to access member information and document calls accurately
  • Delivered a positive member experience through active listening skills and effective communication, addressing and resolving member inquiries and issues
  • Maintained high-quality standards and adherence to established policies, practices, and guidelines with minimal supervision
  • Consistently met performance metrics and contributed to overall team success by self-managing tasks and priorities

Certified Respiratory Therapist (CRT)

Southwest Mississippi Regional Medical Center
12.2021 - 06.2024
  • Conduct comprehensive arterial blood gas analysis to assess and manage patient respiratory conditions effectively
  • Administer respiratory treatments and oversee mechanical ventilation to ensure optimal patient breathing support
  • Maintain detailed patient records, ensuring data accuracy and confidentiality

Certified Respiratory Therapist (CRT)

King's Daughters Medical Center
12.2019 - 05.2023
  • Administered evidence-based respiratory treatments, enhancing patient recovery and health quality
  • Partnered with healthcare professionals to develop and implement integrated respiratory care strategies
  • Uphold a dedication to delivering consistent, patient-focused respiratory care services

Customer Service Rep

Dollar General
08.2018 - 02.2020
  • Delivered high-quality customer service, managing concurrent inquiries and transactions with attention to detail and efficiency
  • Improved team workflow through effective communication and leadership, contributing to a collaborative work environment
  • Increased operational efficiency by adeptly using Microsoft Word and Excel to optimize routine processes

Education

Health Science - Health Science

Grand Canyon University
Phoenix, AZ
05.2024

Respiratory Therapy - Respiratory Therapy

Copiah-Lincoln Community College
Natchez, MS
05.2021

Skills

  • Time Management
  • Customer Service
  • Communication Skills
  • Microsoft Word
  • Microsoft Excel
  • Leadership
  • Problem-Solving
  • Effective Communication
  • Active Listening
  • Multitasking
  • Patience
  • Empathy
  • Technical Knowledge
  • Conflict Resolution
  • CRM Software Proficiency
  • Adaptability
  • Data Entry

Certification

  • BLS Certified, 2024
  • CPR Certified, 2024

Timeline

Member Services Support (Temporary assignment)

Conduent
06.2024 - Current

Certified Respiratory Therapist (CRT)

Southwest Mississippi Regional Medical Center
12.2021 - 06.2024

Certified Respiratory Therapist (CRT)

King's Daughters Medical Center
12.2019 - 05.2023

Customer Service Rep

Dollar General
08.2018 - 02.2020

Health Science - Health Science

Grand Canyon University

Respiratory Therapy - Respiratory Therapy

Copiah-Lincoln Community College

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Shemiah Amos