Shemida Owens
Lathrup Village,MI
Summary
Seasoned claims professional with over two decades of proven success and dedication in the industry.
Overview
19
19
years of professional experience
Work History
Claims Representative I - Homeowners Unit
The Auto Club Group - AAA
03.2023 - Current
- Review assigned claims and contact the insured and other affected parties
- Establish claim expectations and documented details in claim handling systems
- Adjust desk and field claims, conduct inspections, and confirm coverage and liability for home claims.
- Negotiate settlements with insureds and claimants to resolve claims efficiently and fairly
- Process claims efficiently using company-specific software and tools; Xactimate, XactAnalysis, Enservio, Hover, EagleView, ClaimXperience, and Hi Marley
- Track all communications with customers, claimants, contractors, vendors, and internal departments
- Respond to customer inquiries and deliver clear information regarding claims
Claim Support Specialist - Homeowners Unit
The Auto Club Group - AAA
09.2019 - 02.2023
- Review and assign claims to appropriate department per loss description
- Assign claims to adjusters on various teams in Homeowners
- Work with the Homeowner Catastrophe Team reviewing files, making payments and issuing settlement letters
- Facilitate resolution of conflicts related to claim assignments
- Create sub-claims and set reserves to support proper claim management and financial tracking
- Respond promptly to emails from internal and external customers
Claim Support Assistant - Homeowners Unit
The Auto Club Group - AAA
06.2007 - 09.2019
- Input claim information in various systems, CPS/IPM, XactAnalysis and FACTS to support claim processes
- Scan incoming claim documents to the appropriate adjuster
- Proactively provide updates to customers
- Research claims to update claimant information for subrogation efforts
- Complete claim check corrections
- Process vendor payments to facilitate timely transactions
- Overnight payments, request ISO, fire and police reports
- Complete unit administrative tasks (filing, faxes, mail sorting/distribution, file creation etc.) in a timely manner
- Work independently to effectively coordinate activities and necessary resources
Education
Bachelor of Arts - Business Administration
University of Arizona, Global Campus
Chandler, AZ05-2027
Continuing Education - Insurance
Property & Liability Resource Bureau
Downers Grove, ILContinuing Education - Insurance
Alpine Intel
Charlotte, NCResident Insurance Adjuster License
Department of Insurance And Financial Services
Lansing, MI02-2017
Continuing Education
AAA General Claims Training - 2001 & 2004
Dearborn, MISome College (No Degree) - Billing and Coding
Mary Grove College - 2003
Detroit, MISome College (No Degree) - Business Administration
Wayne State University - 1996 - 1998
Detroit, MISkills
- Claims management
- Damage assessment
- Risk assessment
- Customer negotiation
- Time management
- Strategic decisions
- Regulatory compliance
Timeline
Claims Representative I - Homeowners Unit
The Auto Club Group - AAA
03.2023 - Current
Claim Support Specialist - Homeowners Unit
The Auto Club Group - AAA
09.2019 - 02.2023
Claim Support Assistant - Homeowners Unit
The Auto Club Group - AAA
06.2007 - 09.2019
Bachelor of Arts - Business Administration
University of Arizona, Global Campus
Continuing Education - Insurance
Property & Liability Resource Bureau
Continuing Education - Insurance
Alpine Intel
Resident Insurance Adjuster License
Department of Insurance And Financial Services
Continuing Education
AAA General Claims Training - 2001 & 2004
Some College (No Degree) - Billing and Coding
Mary Grove College - 2003
Some College (No Degree) - Business Administration
Wayne State University - 1996 - 1998