Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shemika Barnes

New Iberia ,LA

Summary

Dynamic professional with extensive experience in staff management and strategic planning at Chick-Fil-A. Proven track record in enhancing team operations and customer satisfaction through effective training and conflict resolution. Skilled in cash handling and fostering a positive work environment, ensuring high standards of service and operational excellence.

Overview

25
25
years of professional experience

Work History

Assistant Director

Chick-Fil-A Restaurant
Lafayette, LA
11.2023 - Current

Open in the mornings

Count the registers

Run the shifts

Drive thru Order taker

Host

Server

Cashier

Certified Nursing Assistant

Caring Touch Home Health
Lafayette, LA
05.2021 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Shift Leader

Chick-Fil-A Restaurant
New Iberia, LA
07.2000 - 11.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Education

No Degree - General Studies

New Iberia Senior High
New Iberia, LA

CNA - Certified Nursing Assistant

Infinity College
Lafayette, LA
08.2018

GED - General Studies

Stanford Career Institute
South Carolina
12.2003

Skills

  • Staff management
  • Creative direction
  • Strategic planning
  • Team operations

Timeline

Assistant Director

Chick-Fil-A Restaurant
11.2023 - Current

Certified Nursing Assistant

Caring Touch Home Health
05.2021 - Current

Shift Leader

Chick-Fil-A Restaurant
07.2000 - 11.2023

No Degree - General Studies

New Iberia Senior High

CNA - Certified Nursing Assistant

Infinity College

GED - General Studies

Stanford Career Institute
Shemika Barnes