Shemika Phillips
North Little Rock,AR
Summary
Highly motivated individual with a proven ability to quickly learn, create, implement, and maintain established procedures in any environment. Demonstrates the capability to handle heavy work assignments and meet strict deadlines. Committed to succeeding in every assigned task, with the flexibility to work independently or as a valuable team member. Effective communication skills enable seamless interaction on all levels. Consistently relied upon to independently accomplish work assignments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Courier
Box Babe Courier &Trucking Logistics
02.2021 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Supervisor
Pathfinder Inc
06.2017 - Current
- Facilitated the hiring and new hire orientation for interns and development of training requirements
- Effectively managed high volume recruitment activities during hiring season, reported on status, analyzed challenges and participated in maintaining team reports
- Create schedules and makes daily scheduling for staffs
- Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities
- Proactively engaged and communicated regularly with managers and candidates throughout the hiring process
- Prepare new employees for assignments by conducting orientation and training
- Monitor employee work order completion rates and provide coaching to improve productivity and quality issues
- Handled invoice billing complaints and discrepancies, issuing credit memos when necessary
- Researched and resolved billing issues efficiently
- Maintained accurate case management reports
- Researched and reconciled client accounts/invoices to ensure accurate and timely billing
- Determined charges for services requested, collected payments, and arranged for billing
- Developed and implemented behavioral management care plans
- Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
- Supervised individuals with their Activities of Daily Life
- Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards
- Assisted residents with personal living and daily care activities in their home and community and provided direct supervision to the individuals
- Trained in providing medication to residents
- Mentored, coached, and emphasized behavioral management to residents with developmental disabilities
- Demonstrated the ability to communicate in both verbal and nonverbal
- Maintained a clean and safe living environment for clients
- Assists individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential
- Completes and updates all daily, weekly and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner
- Ensures individuals' health, safety and welfare, enhances the quality of individuals' lives, and supports community inclusion
- Assist with achievement of individual client goals and objectives
- Ensure residence maintains compliance per state regulations
Education
High school -
Skills
Package pick up & deliveryLocal Routes Logistics & Transportation Loading and Unloading Occupational Health and Safety Management Inventory Management Problem-Solvining
Certification
CPR,Medical courier handling, BBP,HIPPA,TWIC CARD
Timeline
Courier
Box Babe Courier &Trucking Logistics
02.2021 - Current
Supervisor
Pathfinder Inc
06.2017 - Current
High school -
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