Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Norman Gentle

133 Teaser Drive Fuquay Varina,NC

Summary

Dynamic and detail-oriented professional with a proven track record at FedEx, excelling in time-sensitive deliveries and customer service. Skilled in GPS navigation and route optimization, I foster strong relationships with clients, ensuring satisfaction and timely service. Committed to safety and efficiency, I consistently enhance operational performance through effective problem-solving and communication.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Courier

FedEx
Fayetteville NC
12.2021 - 04.2025
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Followed company policies and procedures during shift.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.

Recruiter

US Army
Fayetteville NC
2001 - 2011
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Operated and maintained applicant tracking and candidate management systems.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Increased candidate placements by developing and maintaining relationships with clients and candidates.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Maintained compliance with federal and state employment laws during entire recruitment process.
  • Improved employee retention rates through thorough candidate screening and interview techniques.
  • Increased candidate satisfaction with personalized communication throughout recruitment cycle.
  • Tailored recruitment strategies to meet specific needs of various departments, enhancing fit and satisfaction.
  • Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
  • Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
  • Streamlined interview process for efficiency, reducing time-to-hire significantly.
  • Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
  • Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
  • Leveraged social media platforms for employer branding, attracting wider pool of applicants.
  • Fostered positive candidate experience, leading to increased referral rates.
  • Coordinated with universities and professional associations to source top talent for internships and entry-level positions.
  • Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.
  • Implemented candidate tracking system, improving organization and follow-up with potential hires.
  • Negotiated employment terms with candidates to mutual satisfaction, streamlining onboarding process.

Dealer Trade Driver

Hendrick Automotive Group
Fayetteville NC
12.2011 - 12.2021
  • Supported inventory management efforts by regularly updating the status of transported vehicles in the company database system.
  • Supported company sustainability goals by utilizing eco-friendly driving techniques and minimizing unnecessary idling time during vehicle transfers.
  • Ensured on-time deliveries by proactively monitoring traffic conditions, weather forecasts, and adjusting routes accordingly.
  • Expedited vehicle availability for customers by promptly notifying sales personnel upon arrival at destination dealerships.
  • Enhanced dealership reputation by maintaining clean, undamaged vehicles during transport and addressing any concerns upon arrival.
  • Demonstrated adaptability in handling last-minute schedule changes or additions without compromising service quality or timeliness.
  • Assisted in training new Dealer Trade Drivers on company procedures, safety guidelines, and best practices for successful job performance.
  • Optimized route planning for fuel efficiency and time savings, reducing overall transportation costs.
  • Maintained positive relationships with dealership partners through professional communication and exceptional service quality.
  • Reduced risk of accidents through diligent adherence to pre-trip inspection procedures and regular vehicle maintenance checks.
  • Streamlined vehicle exchanges with careful coordination of pick-up and drop-off schedules, minimizing wait times for customers.
  • Safeguarded sensitive information such as customer data and transaction details while managing paperwork related to dealer trades.
  • Increased operational efficiency by properly inspecting each vehicle before and after transport to identify potential issues or damages.
  • Upheld high standards of professionalism while representing the company during interactions with external stakeholders such as other dealerships or third-party vendors involved in vehicle transportation processes.
  • Contributed to team success by collaborating with fellow drivers, sales personnel, and management to ensure smooth daily operations.
  • Promoted a safe driving environment by adhering to all traffic laws, company policies, and industry best practices during vehicle transportation.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicles before and after trips to verify safe and reliable operation.
  • Utilized GPS and other navigation systems to minimize delays with well-planned routes.

Education

General Education

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Excellent driving skills
  • Package handling
  • Clean driving record
  • Valid Driver's license
  • Decision-making
  • GPS and route planning
  • Route planning
  • Relationship building and rapport
  • Time sensitive deliveries
  • Heavy lifting
  • Package pickup and delivery
  • Attention to confidentiality
  • Package delivery and Pick-up
  • Delivery management
  • Logistics and transportation
  • Loading and unloading
  • GPS navigation
  • Document management
  • Handheld scanning devices
  • Deadline adherence
  • Sorting
  • Weather preparedness
  • Dispatch collaboration
  • Delivery documentation
  • Vehicle maintenance
  • Local routes
  • Written communication
  • Business processes and procedures
  • Performance improvement
  • Returns pickup
  • Vehicle inspections
  • Fuel efficiency
  • Schedule adherence
  • Verbal and written communication
  • Defensive driving
  • Safety protocols
  • Physical stamina
  • Route optimization
  • Delivery scheduling
  • Inventory management
  • Courier training
  • Scanning device operation
  • Traffic safety
  • Delivery and pickup
  • Delivering time-sensitive specimens
  • Hazmat protocols
  • Local geography
  • Multitasking Abilities
  • Vehicle loading
  • Multitasking
  • Item sorting
  • Excellent communication
  • Organizational skills
  • Interpersonal communication
  • Task prioritization
  • Relationship building
  • Analytical thinking
  • Teamwork and collaboration
  • Conflict resolution
  • Active listening
  • Teamwork
  • Problem-solving abilities
  • Multitasking ability
  • Reliability
  • Customer satisfaction

Certification

Basic Life Support- CPR instructor

Timeline

Courier

FedEx
12.2021 - 04.2025

Dealer Trade Driver

Hendrick Automotive Group
12.2011 - 12.2021

Recruiter

US Army
2001 - 2011

General Education

Fayetteville Technical Community College
Norman Gentle