Norman Gentle
133 Teaser Drive Fuquay Varina,NC
Summary
Dynamic and detail-oriented professional with a proven track record at FedEx, excelling in time-sensitive deliveries and customer service. Skilled in GPS navigation and route optimization, I foster strong relationships with clients, ensuring satisfaction and timely service. Committed to safety and efficiency, I consistently enhance operational performance through effective problem-solving and communication.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Courier
FedEx
Fayetteville NC
12.2021 - 04.2025
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS navigation systems to navigate faster routes.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Followed company policies and procedures during shift.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
Recruiter
US Army
Fayetteville NC
2001 - 2011
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Operated and maintained applicant tracking and candidate management systems.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Increased candidate satisfaction with personalized communication throughout recruitment cycle.
- Tailored recruitment strategies to meet specific needs of various departments, enhancing fit and satisfaction.
- Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
- Streamlined interview process for efficiency, reducing time-to-hire significantly.
- Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
- Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
- Leveraged social media platforms for employer branding, attracting wider pool of applicants.
- Fostered positive candidate experience, leading to increased referral rates.
- Coordinated with universities and professional associations to source top talent for internships and entry-level positions.
- Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.
- Implemented candidate tracking system, improving organization and follow-up with potential hires.
- Negotiated employment terms with candidates to mutual satisfaction, streamlining onboarding process.
Dealer Trade Driver
Hendrick Automotive Group
Fayetteville NC
12.2011 - 12.2021
- Supported inventory management efforts by regularly updating the status of transported vehicles in the company database system.
- Supported company sustainability goals by utilizing eco-friendly driving techniques and minimizing unnecessary idling time during vehicle transfers.
- Ensured on-time deliveries by proactively monitoring traffic conditions, weather forecasts, and adjusting routes accordingly.
- Expedited vehicle availability for customers by promptly notifying sales personnel upon arrival at destination dealerships.
- Enhanced dealership reputation by maintaining clean, undamaged vehicles during transport and addressing any concerns upon arrival.
- Demonstrated adaptability in handling last-minute schedule changes or additions without compromising service quality or timeliness.
- Assisted in training new Dealer Trade Drivers on company procedures, safety guidelines, and best practices for successful job performance.
- Optimized route planning for fuel efficiency and time savings, reducing overall transportation costs.
- Maintained positive relationships with dealership partners through professional communication and exceptional service quality.
- Reduced risk of accidents through diligent adherence to pre-trip inspection procedures and regular vehicle maintenance checks.
- Streamlined vehicle exchanges with careful coordination of pick-up and drop-off schedules, minimizing wait times for customers.
- Safeguarded sensitive information such as customer data and transaction details while managing paperwork related to dealer trades.
- Increased operational efficiency by properly inspecting each vehicle before and after transport to identify potential issues or damages.
- Upheld high standards of professionalism while representing the company during interactions with external stakeholders such as other dealerships or third-party vendors involved in vehicle transportation processes.
- Contributed to team success by collaborating with fellow drivers, sales personnel, and management to ensure smooth daily operations.
- Promoted a safe driving environment by adhering to all traffic laws, company policies, and industry best practices during vehicle transportation.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
Education
General Education
Fayetteville Technical Community College
Fayetteville, NCSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Clean driving record
- Valid Driver's license
- Decision-making
- GPS and route planning
- Route planning
- Relationship building and rapport
- Time sensitive deliveries
- Heavy lifting
- Package pickup and delivery
- Attention to confidentiality
- Package delivery and Pick-up
- Delivery management
- Logistics and transportation
- Loading and unloading
- GPS navigation
- Document management
- Handheld scanning devices
- Deadline adherence
- Sorting
- Weather preparedness
- Dispatch collaboration
- Delivery documentation
- Vehicle maintenance
- Local routes
- Written communication
- Business processes and procedures
- Performance improvement
- Returns pickup
- Vehicle inspections
- Fuel efficiency
- Schedule adherence
- Verbal and written communication
- Defensive driving
- Safety protocols
- Physical stamina
- Route optimization
- Delivery scheduling
- Inventory management
- Courier training
- Scanning device operation
- Traffic safety
- Delivery and pickup
- Delivering time-sensitive specimens
- Hazmat protocols
- Local geography
- Multitasking Abilities
- Vehicle loading
- Multitasking
- Item sorting
- Excellent communication
- Organizational skills
- Interpersonal communication
- Task prioritization
- Relationship building
- Analytical thinking
- Teamwork and collaboration
- Conflict resolution
- Active listening
- Teamwork
- Problem-solving abilities
- Multitasking ability
- Reliability
- Customer satisfaction
Certification
Basic Life Support- CPR instructor
Timeline
Courier
FedEx
12.2021 - 04.2025
Dealer Trade Driver
Hendrick Automotive Group
12.2011 - 12.2021
Recruiter
US Army
2001 - 2011
General Education
Fayetteville Technical Community College