Shemroy Pile
Jersey City,NJ
Summary
Proven Operations Supervisor with a track record of enhancing team productivity by over 20% at Qualfon through effective problem-solving and relationship building. Skilled in customer service and business processes, demonstrating a commitment to excellence and a results-driven approach. Excelled in documentation management, ensuring smooth operational workflows and superior service delivery.
Overview
17
17
years of professional experience
Work History
Delivery Courier
Drug Lift
01.2024 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Operations Supervisor
Qualfon
10.2007 - 05.2018
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
High School Diploma -
Cove & John High
South America06.2006
Skills
- Working Independently
- Customer Service
- Problem-Solving
- Relationship building and rapport
- Business processes and procedures
- Document Management
Timeline
Delivery Courier
Drug Lift
01.2024 - Current
Operations Supervisor
Qualfon
10.2007 - 05.2018
High School Diploma -
Cove & John High
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