ISAAC UNSELD
Louisville
Summary
Dynamic and results-driven professional with a proven track record at EAGLE COURIER SERVICES, excelling in timely package delivery and customer satisfaction. Skilled in GPS technology and route planning, I foster strong client relationships and implement process improvements, significantly reducing customer complaints while ensuring compliance with safety standards.
Professional delivery expert with reliable track record in managing delivery routes and customer interactions. Known for attention to detail and ability to handle changing schedules. Collaborative team player with focus on achieving results and adapting to new challenges.
Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
Overview
34
34
years of professional experience
Work History
Delivery Courier
EAGLE COURIER SERVICES
11.2021 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated local routes using GPS technology to optimize delivery times.
- Maintained accurate records of deliveries and pickups for tracking purposes.
- Communicated effectively with dispatch to coordinate delivery schedules.
- Inspected vehicles regularly, ensuring compliance with safety standards.
- Implemented process improvements to enhance operational efficiency and reduce delays.
- Resolved customer inquiries promptly, maintaining high service quality standards.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
Sales Associate/Insurance Agent
Insurance and Investment Consultants
09.1991 - 10.2021
- Mentored junior sales associates to enhance product knowledge and improve customer engagement strategies.
- Developed tailored insurance and investment solutions based on client needs and market trends.
- Streamlined client onboarding process, improving efficiency and reducing turnaround time for policy issuance.
- Conducted in-depth market analysis to identify new business opportunities and assess competitive landscape.
- Fostered long-term client relationships through regular follow-ups and personalized service offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Master of Arts - Secondary Education
Morehead State University
Morehead, KY06-1975
Certificate of Completion - HIPAA TRAINING
North American Learning Institute
821 Herndon Avenue Orlando FL.3280310-2025
No Degree - Certificate of Completion...Bloodborne Pathogens
National Osha Foundation
Osha Foundation10-2025
Bachelor of Arts - Teacher
Morehead State University
Morehead, KY06-1974
Skills
- Punctuality
- GPS technology
- Load organization
- Route planning
- Working independently
- Customer service
- Loading and unloading
- Package delivery and Pick-up
- Excellent driving skills
- Time sensitive deliveries
- Package handling
- Clean driving record
- HIPAA compliance
Timeline
Delivery Courier
EAGLE COURIER SERVICES
11.2021 - Current
Sales Associate/Insurance Agent
Insurance and Investment Consultants
09.1991 - 10.2021
Master of Arts - Secondary Education
Morehead State University
Certificate of Completion - HIPAA TRAINING
North American Learning Institute
No Degree - Certificate of Completion...Bloodborne Pathogens
National Osha Foundation
Bachelor of Arts - Teacher
Morehead State University