Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shena-Denese Hamilton

Montego Bay ,St James

Summary

Skilled in housekeeping and teamwork, I excelled at Legend Hotel by enhancing guest satisfaction through maintaining high cleanliness standards and efficient operations. My expertise in cleaning techniques and fostering a collaborative environment led to significant improvements in efficiency and guest experience, showcasing my ability to meet and exceed employer expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeper

Legend Hotel
02.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Verified cleanliness and organization of storage areas and carts.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.

Bartender

Riu Hotel
09.2021 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Bartender

Holiday Inn Hotel Sandton
01.2020 - 08.2021
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Created attractive bar displays by strategically arranging bottles and glasses.

Education

Dunoon Park Technical High School
8 Cawley Rd, Kingston, Jamaica

Skills

  • Teamwork
  • Housekeeping
  • Bathroom cleaning
  • Mopping and sweeping
  • Cleaning techniques
  • Health and safety compliance
  • Hospitality background

Certification

Certification in Housekeeping

Languages

English
Elementary

Timeline

Housekeeper

Legend Hotel
02.2023 - Current

Bartender

Riu Hotel
09.2021 - 07.2023

Bartender

Holiday Inn Hotel Sandton
01.2020 - 08.2021

Dunoon Park Technical High School

Similar Profiles

CREATE PROFILE
Shena-Denese Hamilton