Shena Jones
Arlington
Summary
Adept at streamlining processes for efficiency, I significantly enhanced data accuracy at United Healthcare. My blend of problem-solving skills and proficiency in Microsoft Excel, coupled with a track record of fostering client satisfaction at Queen Belle Allure, showcases my ability to drive operational excellence and maintain HIPAA compliance.
Overview
12
12
years of professional experience
Work History
Provider Data Specialist
United Healthcare
10.2022 - Current
- Streamlined data entry processes for increased efficiency and reduced errors.
- Managed multiple projects simultaneously, ensuring all deadlines were met while maintaining a high level of accuracy and professionalism in the work produced.
- Enhanced provider data accuracy by conducting thorough reviews of the data provided.
- Conducted extensive research on provider data to support organizational decision-making and strategic planning efforts.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring compliance in all aspects of provider data management.
- Implemented quality control measures to identify discrepancies in provider data, ensuring timely resolution of issues.
- Identified areas for process improvement within the Provider Data Specialist role, implementing solutions that drove operational excellence.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
Hairstylist
Queen Belle Allure
08.2013 - 12.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Licensed Benefits Agent
One Exchange
07.2014 - 08.2017
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless enrollment process
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Education
Licensed Cosmetologist - Cosmetology
Ogle School of Hair, Skin And Nails
Arlington, TX07-2013
High School Diploma -
Grand Prairie High
Grand Prairie, TX05-2006
Skills
- HIPAA compliance
- Quick learner
- Problem-solving skills
- Microsoft Excel
Timeline
Provider Data Specialist
United Healthcare
10.2022 - Current
Licensed Benefits Agent
One Exchange
07.2014 - 08.2017
Hairstylist
Queen Belle Allure
08.2013 - 12.2024
Licensed Cosmetologist - Cosmetology
Ogle School of Hair, Skin And Nails
High School Diploma -
Grand Prairie High
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