Shena Leverett
Los Angeles,CA
Summary
Dedicated security professional with extensive experience at General Security Services Inc. and Allied Universal. Proven ability in report writing and de-escalation techniques, ensuring safety and security while delivering exceptional customer service. Recognized for keen observation and adaptability, effectively preventing conflicts and maintaining a calm environment in high-pressure situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
General Security Services Inc, GSSI
07.2024 - 01.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded swiftly to alarms and emergencies, coordinating with law enforcement as needed.
- Prepared detailed reports on incidents and daily activities for management review.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Patrolled parking lots and garages to determine security of vehicles and property.
Unarmed Security Guard
Allied Universal
07.2022 - 07.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded swiftly to alarms and emergencies, coordinating with law enforcement as needed.
- Prepared detailed reports on incidents and daily activities for management review.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Patrolled parking lots and garages to determine security of vehicles and property.
Mail Handler
United States Postal Service, USPS
05.2016 - 07.2022
- Learned safety protocols and best practices for handling packages.
- Collaborated with team members to streamline mail sorting processes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed established procedures for accurate labeling and distribution of mail.
- Maintained cleanliness and organization within the mail handling area.
- Monitored premises to ensure safety and security of personnel and property.
Education
John C. Fremont High School
Los Angeles, CASkills
- Situational awareness
- Report writing
- Customer service
- Attentive and observant
- Patrolling
- Honest and dependable
- Reliable and responsible
- Adaptable and flexible
- Cooperative attitude
- Reliability
- De-escalation techniques
- Keen observer
Certification
BSIS Guard Card G6605647
Timeline
Unarmed Security Guard
General Security Services Inc, GSSI
07.2024 - 01.2025
Unarmed Security Guard
Allied Universal
07.2022 - 07.2024
Mail Handler
United States Postal Service, USPS
05.2016 - 07.2022
John C. Fremont High School
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