Shena Phommaly
Chugiak,AK
Summary
Competent Phlebotomy Technician with 18 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. Committed to maintaining the highest quality standards when collecting, labeling, and processing samples and specimens.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Phlebotomist
American Red Cross Blood Services
08.2000 - 04.2010
- Collected blood samples using venipuncture and capillary techniques.
- I would like to ensure compliance with safety protocols and infection control standards.
- Interacted effectively with patients to explain procedures and alleviate concerns.
- Maintained accurate patient records and labeling of specimens for testing.
- Conducted quality assurance checks on equipment and supplies for optimal performance.
- Collaborated with the healthcare team to coordinate patient care and follow-up protocols.
- Managed inventory of phlebotomy supplies, ensuring availability for clinical operations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed the exact directions for handling and storing specimens for transport.
- Assisted in training new staff on phlebotomy procedures and best practices.
- Conducted mobile blood collection, ensuring patient comfort and adherence to safety protocols.
- Collaborated with healthcare providers to coordinate timely lab testing and specimen transport.
- Mentored junior phlebotomists on best practices for efficient blood draw techniques.
- Implemented process improvements that enhanced operational efficiency in mobile phlebotomy services.
- Maintained accurate patient records and documentation in compliance with regulatory standards.
- Developed patient education materials regarding preparation for blood draws and specimen collection processes.
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Led initiatives to improve customer service by addressing patient concerns and feedback effectively.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
- Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
- Assisted in the development and implementation of new protocols to improve the overall efficiency and effectiveness of mobile phlebotomy services.
- Supported quality assurance initiatives through consistent adherence to established protocols during all aspects of the phlebotomy process.
- Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
- Mitigated risks associated with improper specimen handling or contamination through thorough attention to detail during blood draw procedures.
- Spoke with the patient to gather information for lab records, reduce fear and anxiety, and optimize cooperation.
- Contributed to team success by collaborating with healthcare professionals on special projects or assignments as needed.
- Promoted a safe working environment by consistently practicing proper infection control techniques and maintaining clean work areas.
- Enhanced patient comfort by establishing rapport and providing clear explanations of procedures.
- Centrifuged blood samples were analyzed according to the outlined clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to the central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- address questions and concerns to educate patients on the collection process and procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Centrifuged blood samples were analyzed according to the outlined clinical protocols.
- Packaged and shipped specimens to the central lab daily.
- Addressed questions and concerns to educate patients on the collection process and procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Education
Phlebotomy
Angelina College
Lufkin, TXAssociate of Applied Science - Medical Billing And Coding
University of Arkansas Grantham
Little Rock, AR05-2029
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Blood culture collection
- Pediatric phlebotomy
- Geriatric phlebotomy
- Multitasking Abilities
Timeline
Phlebotomist
American Red Cross Blood Services
08.2000 - 04.2010
Phlebotomy
Angelina College
Associate of Applied Science - Medical Billing And Coding
University of Arkansas Grantham
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