SHENA PINKNEY
Chicago
Summary
Experienced professional with expertise in administration, sales, and customer service across higher education, mortgage banking, and finance sectors. Demonstrated ability to enhance organizational performance through strategic policy setting and process improvement. Proven track record in delivering results under challenging conditions. Seeking opportunity to drive business growth and sustainability in a dynamic environment.
Overview
25
25
years of professional experience
Work History
Senior Executive Admissions Specialist
Adtalem Global Education
Atlanta
09.2019 - Current
- Promoted to Senior Executive Specialist position March 2024
- Promoted to Senior Executive Advisor position March 2023
- Promoted to Executive Advisor position March 2022
- Promoted to Senior Admissions Advisor position July 2020
- Provide excellent customer service to students guiding them through the application and enrollment process.
- Meet with prospective students providing information on the university and program offerings while addressing questions to gain buy-in.
- Serves as a leader and mentor to team members.
- Regional Sales Quality Evaluator Champion for Gulf Coast Admission Teams.
- Adheres to laws and regulations governing student recruitment activities as Adtalem Global Education Code of Business Conduct and Ethics
- Assist and leads in the development and direction of newly hired admissions advisors.
- Chamberlain University
Senior National Admissions Consultant
Career Education Corporation
Schaumburg
10.2014 - 08.2019
- Promoted to Senior Advisor position is 2015.
- Promoted to Senior National Admissions Consultant position in 2016.
- Trained and developed new advisors, providing feedback to help meet performance objectives, implementing plans to progressively increase individual productivity, and quickly integrating them into the workflow.
- Created daily reports by generating data and compiling into Excel spreadsheet.
- Colorado Technical University
Senior Mortgage Loan Processor
JPMorgan Chase Bank, N.A.
Downers Grove
06.2012 - 01.2014
- Prepared files and ordered all necessary supporting documentations to ensure minimal underwriting conditions and expedite process for client.
- Performed follow-up work as necessary to achieve conditional approval within established time frames.
- Work through and resolved vendor work issues directly with customer and vendors.
- Worked as a liaison between loan officers, underwriters, and borrowers throughout the process.
- Assisted with incoming files to underwriting for review, follow up conditions and subordinations.
National Business Representative
Xerox Corporation
Rosemont
06.2001 - 06.2012
- Compiled, prioritized, and processed all new purchasing orders.
- Performed daily duties that included data entry, documenting order activity, and following through to ensure order fulfillment and accuracy for billing.
- Collaborated with various internal departments to ensure required documentation was received and a high level of service is delivered to every customer.
- Facilitated weekly team meetings to ensure there is a mutual understanding of directives.
Education
Master of Business Administration - Project Management Concentration
American InterContinental University
Sandy Springs, GA12.2017
Bachelor of Science - Business Administration
University of Phoenix
Online07.2015
Skills
- Intermediate PowerPoint
- Intermediated Excel
- Salesforce Administration
- Production and processing
- Judgment and decision-making
- Time management and multitasking
- Verbal and written communication
- Relationship management
- Complex problem solving
- Admissions strategy
- Regulatory compliance
- Performance evaluation
- Customer relationship management
- Enrollment services
- Team leadership
- Conflict resolution
- Mentorship development
- Project management
- Training facilitation
- Public speaking talent
- Training and development
- Branding
- Customer relations
- Administrative skills
- Staff training
- Communication skills
- Project planning
- Time and resource optimization
References
Available upon request
Awards
- ATGE Remarkable Woman Nominee, 2024
- ATGE Excellence Award Recipient, 2023
- ATGE Heart Badge Recipient, 2021
- TEACH Honoree, 2019
Acknowledgements
- Service Quality Evaluation Champion, Gulf Alliance, 2020-Present, Liaison between the admission team and Service Quality Evaluators. Help to drive observation scores across Gulf teams to provide even better student interactions across the department.
- On24 Information Session Webinar Facilitator, Gulf Alliance, 2021-2024
- Admissions Mentor, 2022-2023, Conducted 30-minute weekly meetings providing a recap of each session to mentee’s leaders. Focused on Salesforce management, prospecting, conducting interviews, and applicant management.
Timeline
Senior Executive Admissions Specialist
Adtalem Global Education
09.2019 - Current
Senior National Admissions Consultant
Career Education Corporation
10.2014 - 08.2019
Senior Mortgage Loan Processor
JPMorgan Chase Bank, N.A.
06.2012 - 01.2014
National Business Representative
Xerox Corporation
06.2001 - 06.2012
Master of Business Administration - Project Management Concentration
American InterContinental University
Bachelor of Science - Business Administration
University of Phoenix