Shena Suklall
Richmond Hill,NY
Summary
A highly skilled and dedicated professional with experience in retail customer service and security operations, proven expertise in delivering exceptional customer service at Duane Reade, ensuring a positive shopping experience, and managing inventory and cash handling with precision. Experienced in utilizing Lenel OnGuard and Genetec Clearance systems for access control and surveillance management, ensuring the safety and security of both personnel and property. Adept at responding to security, managing security operations, and integrating security technologies to provide a seamless and efficient security infrastructure. Strong communicator, detail-oriented, and committed to maintaining a safe, secure, and customer-friendly environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Operations Center
Allied Universal Security Services
Manhattan, NY
06.2022 - Current
- Managed security operations center activities, including threat monitoring, analysis, investigation, and response.
- Provide reports when requested, with accurate date and time.
- Administered and maintained Lenel OnGuard and Genetec Clearance systems to support physical security operations, ensuring the integrity and availability of security data.
- Managed user access and roles within the Lenel OnGuard system, configuring security policies to ensure compliance with company and industry standards.
- Monitored real-time security events using Lenel and Genetec Clearance, analyzing access control logs, video feeds, and alarms to respond to potential security incidents.
- Conducted regular system updates and patches for Lenel and Genetec applications to ensure they remained secure and up-to-date with the latest features and security protocols.
- Coordinated with internal teams to integrate Lenel and Genetec Clearance with other security technologies, such as CCTV, alarm systems, and building automation, to enhance the overall security posture.
- Assisted in setting up and maintaining Genetec Clearance for managing and sharing security footage, case management, and incident tracking across the organization.
- Troubleshot and resolved technical issues with Lenel and Genetec systems, collaborating with vendors and technical support when needed.
- Developed reports using Genetec Clearance to track security incidents, analyze patterns, and support investigations with detailed evidence and audit trails.
- Trained security personnel and team members on best practices for using Lenel and Genetec systems effectively to enhance incident response times and system functionality.
Customer Service Associate
Walgreens
Woodhaven, NY
04.2021 - 05.2022
- Provided exceptional customer service, answering inquiries, assisting with product selection, and resolving issues in a fast-paced retail environment.
- Operated cash registers, processed transactions, and handled money accurately, maintaining a high level of efficiency.
- Managed inventory, stocked shelves, and ensured the store was clean and organized.
- Assisted with promotional displays and product marketing to increase sales and customer engagement.
- Ensured the proper handling and storage of pharmaceutical products under the guidance of the pharmacy team.
- Collaborated with team members to maintain store operations and meet sales goals.
- Followed all safety and regulatory procedures to ensure a safe and compliant store environment.
- Addressed customer complaints and concerns promptly, providing solutions to maintain customer satisfaction.
- Help customers with FedEx pickup and drop-off.
- Provide assistance with Western Union transactions.
- Pack, label, locate, and dispense prescribed medications for patients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY05-2023
Bachelor of Arts - Psychology
LaGuardia Community College
Long Island City, NY01-2021
Skills
- Data Management
- Incident response
- Access control management
- Security system administration
- Data analysis/Reporting
- Report generation
- Customer service
- Time management
- Active listening
- Customer Service Excellence
- POS system operation
- Microsoft Applications
- Team collaboration
- Outlook configuration
- Multitasking
Certification
- NYS Security Guard License
Accomplishments
Honor roll
Award of achievements
Peer Partner
Secretary of college discovery club (2018-2019)
Timeline
Security Operations Center
Allied Universal Security Services
06.2022 - Current
Customer Service Associate
Walgreens
04.2021 - 05.2022
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Bachelor of Arts - Psychology
LaGuardia Community College
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