Shenab Alabi
Houston,TX
Summary
Dynamic EHR Professional Trainer with over 7 years of experience supporting enterprise-level Epic EHR implementations, upgrades, and optimization initiatives across more than 10 modules. Expertise in developing and maintaining comprehensive training curricula, delivering both instructor-led and virtual training, and facilitating super user engagement while providing robust end-user support. Proficient in Ambulatory, MyChart, Radiant, Clindoc, Cogito, and Epic Wisdom workflows within health system and revenue cycle environments. Adept at collaborating with IS Education and application teams in fully remote and hybrid settings to ensure training aligns with go-live timelines and fosters strong post-live adoption.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Epic Principal Trainer / Application Trainer
ALKU
Remote
08.2024 - Current
- Developed and refined training programs and course materials to facilitate enterprise-wide implementations and upgrades of Resolute HB/PB/SBO HIM/Identity MyChart and Cogito workflows.
- Conducted comprehensive training sessions, both in-person and virtually, to enhance skills and knowledge of end users and operational teams across various departments.
- Coordinated super user meetings and offered sustained training assistance to reinforce effective workflow practices.
- Facilitated collaboration among education and application teams to drive project success. Engaged in project operational and application meetings to synchronize training with system implementation schedules.
- Designed and implemented knowledge management materials and learning plans to support ongoing user competency following system deployment.
- Managed training environment upkeep and user enrollment tracking to support effective learning management and training administration.
Epic Credentialed Trainer
HCN HealthCare
Miami, FL
02.2024 - 03.2024
- Developed and delivered comprehensive training programs to enhance user proficiency in ambulatory CPOE, Clindoc, Cadence, and MyChart modules.
- Designed and facilitated role-based training curricula aligned to workflow changes and system optimization initiatives.
- Provided at-the-elbow end-user support during go-lives and post-activation periods, ensuring high proficiency and reduced help desk ticket volume.
- Partnered with super users and department leads to customize training content and address site-specific workflow gaps.
- Developed comprehensive training programs for Epic systems to enhance user proficiency and engagement.
- Facilitated hands-on workshops, ensuring effective knowledge transfer among clinical staff across departments.
Epic Trainer
Ascension Health Care
Milwaukee, WI
09.2021 - 2024
- Delivered end-user training for Beaker, Radiant, Cupid, and Care Everywhere modules during implementation and upgrade cycles.
- Maintained training documentation and tip sheets; contributed to the training team knowledge base for ongoing curriculum updates.
- Developed tailored training materials and resources to address specific departmental needs and workflows.
- Championed a culture of continuous improvement by regularly soliciting feedback on Epic training programs from trainees, supervisors, and other stakeholders, then implementing necessary changes to enhance overall effectiveness.
- Conducted regular assessments of trainee progress, providing constructive feedback and support as needed to ensure mastery of key concepts.
Epic Trainer
Providence Health
Various Locations
08.2019 - 10.2021
- Supported Epic EHR rollouts across multiple departments, including Willow (Pharmacy), Prelude (Registration), and Cadence (Scheduling).
- Facilitated classroom and virtual training sessions for clinical and administrative staff.
- Maintained training environments and coordinated with application teams to ensure build readiness prior to training delivery.
- Assessed training needs through surveys and feedback, tailoring sessions to address specific skill gaps among employees.
- Facilitated workshops on emerging technologies, ensuring staff remained updated on industry best practices and innovations.
- Collaborated with IT teams to integrate technology solutions that improved training delivery efficiency and effectiveness.
Education
Master of Business Administration (MBA) - Healthcare Management
Capella University
Minneapolis, MNBachelor of Science - Health Science
Western Governors University
Salt Lake City, UTSkills
- Educational program development
- Healthcare Knowledge: Revenue Cycle Management, Hospital & Professional Billing, Health Information Management, Patient Access, Ambulatory & Inpatient Clinical Workflows
- Train-the-trainer programs
- E-learning platforms
- Coaching techniques
- Training delivery
- Adult learning principles
- Learning management systems
- Blended learning strategies
- Performance assessment
- Instructional strategies
- Training program development
- Subject matter expertise
- Stakeholder management
Certification
- Epic Credentialed Trainer – Multiple Modules (Ambulatory, CPOE, ClinDoc, Cadence, Prelude, MyChart, Beaker, Beacon, Radiant, Cupid, Care Everywhere, Willow)
- Epic Resolute HB / PB / SBO – Workflow Training Support
- Epic HIM/Identity – Training Support
- Epic Cogito – Analytics Training Support
EPIC MODULE EXPERTISE
- Ambulatory, CPOE, ClinDoc, Cadence, Prelude, MyChart, Beaker, Beacon, Radiant, Cupid, Wisdom, Care Everywhere, Willow
- Revenue Cycle & Billing: Resolute Hospital Billing (HB), Resolute Professional Billing (PB), Single Billing Office (SBO), HIM/Identity
- Analytics & Patient Engagement: Cogito, MyChart, Welcome
Timeline
Epic Principal Trainer / Application Trainer
ALKU
08.2024 - Current
Epic Credentialed Trainer
HCN HealthCare
02.2024 - 03.2024
Epic Trainer
Ascension Health Care
09.2021 - 2024
Epic Trainer
Providence Health
08.2019 - 10.2021
Master of Business Administration (MBA) - Healthcare Management
Capella University
Bachelor of Science - Health Science
Western Governors University