Shenae Palomo
Summary
Motivated professional looking to leverage five years of customer service experience and communication skills in a fast-paced environment. Understand the customer’s needs and find solutions to ensure satisfaction. Eagerness to learn new things, ability to work independently and well with others.
Overview
9
9
years of professional experience
Work History
Personal Property Clerk II
Schofield Barracks Transportation PPPO
Schofield Barracks, HI
07.2023 - 02.2025
- Utilize Defense Personal Property Systems (DPS) to review, edit and submit documents.
- Preparation and processing essential documents for personal property, non-temporary storage (NTS), and privately owned vehicles to domestic and overseas locations.
- Individual counseling to military personnel and DOD civilians employees on their household good shipment, storage of personal property, privately owned vehicles (POV) to domestic and international locations.
- Conducts mass briefings for military and DOD civilians for permanent change of station (PCS) to domestic locations.
- Conducts mass briefings for military personnel separating from active-duty service to domestic locations.
- Utilize office automation to accomplish clerical and administrative tasks in support of office.
- Assist colleagues with policies/regulations to inform customers on their entitlements.
Personal Property Clerk I
Schofield Barracks Transportation PPPO
Schofield Barracks, HI
04.2023 - 07.2023
- Operated Defense Personal Property Systems (DPS) to determine inbound or outbound shipments.
- Provides service for military and DOD civilians personnel on relocation of personal property and family members bases on orders.
- Inform military personnel and DOD civilians employees on their entitlements.
Child Youth Assistant
Clarkmoor CDC
Fort Lewis, WA
10.2018 - 04.2021
- Maintain accountabilities for all children in care.
- Planned curriculum to meet child’s/children physical, social, emotional and cognitive needs.
- Execute work in accordance with policies and regulations.
- Brief staff, management and parents on activities.
- Conducts inventory on equipment and supplies.
Customer Service Representative
GTA Tele Guam
Tamuning, GU
11.2015 - 07.2016
- Excel in customer satisfaction and provide professional support.
- Resolving concerns or issues to meet customer’s needs.
- Monthly inventory of products and office supplies.
- Responded to inquiries and informed customers on upcoming promotions, products.
- Record keeping of customers interaction, comments and complaints.
- Processing sales, handling cash and credit card transactions.
Education
High School -
Southern High School
Santa Rita, GUSkills
- Time Management
- Decision Making
- Active Listening
- Detail Oriented
- Communication
- Public Speaking
- Problem-solving
Responsibilities
Daily interactions with military personnel and DOD civilians on shipments of personal property. Providing exceptional customer service, seeks precise information to customers concerns, executes tight deadlines within the office to ensure goal is achieved.
Communication
Active listening with customers and colleagues to understand and find solutions to achieve satisfaction. Publicly speaking to military personnel informing about their entitlements in accordance with Army regulations.
Leadership
Mentored new employees to be in view of the systems operated within the office. Share remindful and accurate information to colleagues.
Timeline
Personal Property Clerk II
Schofield Barracks Transportation PPPO
07.2023 - 02.2025
Personal Property Clerk I
Schofield Barracks Transportation PPPO
04.2023 - 07.2023
Child Youth Assistant
Clarkmoor CDC
10.2018 - 04.2021
Customer Service Representative
GTA Tele Guam
11.2015 - 07.2016
High School -
Southern High School