Shenai Lillie Lautenschlaeger
Round Rock,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
7
7
years of professional experience
Work History
Office Manager
GHOTEL GROUP GmbH
BONN, Germany
08.2020 - 08.2021
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Arranged corporate and office conferences for company employees and guests.
- Managed office operations while scheduling appointments for all 3 general managers.
Assistant General Manager
Bergwiesenglueck Betriebsgesellschaft Mbh
See, Austria
09.2018 - 07.2020
- Coached employees through day-to-day work and complex problems.
- Interpreted management directives to define and document administrative staff processes.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Trained team members on new hotel services and products to support promotional efforts.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Assistant General Manager
ABT GmbH
Ober-Moerlen , Germany
02.2015 - 07.2017
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
Office Manager IHK certificate -
TA Bildungszentrum Hannover
2021
Specialist Hotel Business IHK certificate -
Hotel Kurhaus Ochs Schmitten
2006
High School Diploma - undefined
Stadtschule am Solgraben Bad Nauheim
2003
Skills
- Office management
- Team Leadership
- Training and Development
- Scheduling
- Team Bonding
- Excellent multi-tasking ability
- Project Management
- Administrative support
- Travel coordination
- Organizational skills
- Office administration
- Resilience
Languages
- German | English
Timeline
Office Manager
GHOTEL GROUP GmbH
08.2020 - 08.2021
Assistant General Manager
Bergwiesenglueck Betriebsgesellschaft Mbh
09.2018 - 07.2020
Assistant General Manager
ABT GmbH
02.2015 - 07.2017
Office Manager IHK certificate -
TA Bildungszentrum Hannover
Specialist Hotel Business IHK certificate -
Hotel Kurhaus Ochs Schmitten
High School Diploma - undefined
Stadtschule am Solgraben Bad Nauheim