Shenay Black
Brooklyn,NY
Summary
Resourceful Security Account Manager known for high productivity and efficient task completion. Specialize in risk assessment, client relationship management, and security protocol development. Excel in communication, leadership, and problem-solving to enhance team performance and client satisfaction.
Overview
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Security Account Supervisor
Alliance Security
New York, New York
04.2022 - Current
- Supervise security officers and ensure they follow company policies, post orders, and client requirements.
- Manage client relationships by communicating with site representatives and addressing concerns or service issues.
- Client relations — communicate with theclient, address concerns, attend meetings, and provide operational updates
- Conduct site inspections to ensure officers are alert, properly uniformed, and performingtheir assigned duties.
- Handled incidents and emergencies by investigating occurrences and ensuring completion of accurate reports.
- Reviewed daily activity reports, incident reports, and logbooks for accuracy and completeness to maintain operational standards.
- Perform employee counseling and corrective action when officers violate policies or failto meet performance standards.
- Ensure compliance with company policies, client requirements, workplace safety rules, and applicable security regulations.
- Provide management with regular operational reports and updates about staffing, incidents, and site conditions.
Senior Security Dispatcher
Alliance Security
New York
02.2019 - 04.2022
- Managed communication between security personnel and management teams
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed.
- Trained and mentored new dispatchers while simultaneously managing active dispatch operations, handling multiple incoming calls, prioritizing urgent requests, and maintaining accurate, timely communication in a high-pressure environment.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Security Officer
Alliance Security
New York, NY
02.2012 - 02.2019
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to detect and respond to suspicious activities.
- Managed access control systems to regulate entry and exit points effectively.
- Prepared detailed reports on incidents, observations, and safety inspections.
- Signed-in visitors and tenants entering the building
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
Aldai Stevenson Highschool
The Bronx, NYEsthetician Program
BOCES
Chester, NY 09.2001 - 06.2002
Skills
- Client relationship management
- Contract and account management
- Security operations oversight
- Multitasking
- Customer service
Timeline
Security Account Supervisor
Alliance Security
04.2022 - Current
Senior Security Dispatcher
Alliance Security
02.2019 - 04.2022
Security Officer
Alliance Security
02.2012 - 02.2019
Esthetician Program
BOCES
09.2001 - 06.2002
Aldai Stevenson Highschool