Shenay Thurmond
Summary
Experienced professional in customer service, management, and public service, specializing in conflict resolution and crisis intervention. Effectively navigates high-pressure situations while fostering positive relationships with diverse populations. Strong communicator and leader with a focus on problem-solving and community impact.
Overview
1
1
Certification
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Housing Coordinator
Eastway Corporation
Dayton, OH, OH
04.2026 - Current
- Coordinated Eastway Corporation housing placements for residents in supportive living programs.
- Reviewed leases and move-in paperwork for compliance, ensuring adherence to regulations and protecting client interests.
- Communicated with landlords, property managers, and community partners about housing needs.
- Scheduled inspections, move-ins, and follow-up meetings with service teams to facilitate smooth transitions for clients.
- Facilitated tenant transitions by coordinating inspections and processing necessary documentation.
- Guided clients through housing issues, tenant expectations, and placement procedures.
- Guided clients through transition to independent living within community.
- Conducted monthly home visits with clients to assess housing stability and address potential issues proactively.
Restorative Health Tech
Dayton VA Medical Center
03.2023 - 01.2025
- Monitored patient progress and reported changes in condition to nursing staff, ensuring timely interventions.
- Provided restorative exercises and activities to patients in accordance with established protocols.
- Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.
- Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.
- Facilitated achievement of treatment goals and patient acceptance of therapeutic devices through manual exercise administration.
- Delivered restorative exercises and activities aligned with established protocols to enhance patient recovery.
Nurse Assistant
Dayton VA Medical Center
09.2021 - 03.2023
- Provided compassionate care to enhance patient comfort and well-being.
- Provided compassionate care to each patient during their stay.
- Facilitated meaningful interactions with patient families to enhance their visit experience.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded patient information and communicated critical updates to interdisciplinary care team for coordinated care.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
Correctional Officer
Dayton Correctional Institution
03.2021 - 07.2021
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Monitored inmate behavior to prevent crimes, escape attempts, and dangerous activities, enhancing overall facility safety.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Managed inmate behavior to promote a safe environment.d residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Inspected cells and conducted random searches of common areas.
- Maintained clear and open communications with facility areas to support safe operations.
- Applied non-violent response tools and physical restraint to effectively manage conflicts and maintain order.
- Conducted inmate counts, security rounds.
Claims Analyst
CareSource
05.2018 - 02.2020
- Gathered documentation and data to prepare accurate claims for submission.
- Analyzed investigation findings and provided recommendations for claim decisions.
- Processed all claims accurately by making adjustments, split claims and put COB information in.
- Processed claims accurately by adjusting details, splitting claims, and incorporating COB information.
Group Home Manager
Community Concepts Inc.
05.2016 - 08.2017
- Developed proactive work schedules to ensure consistent shift coverage and continuity of care.
- Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Communicated with families or advocates to discuss resident needs and progress.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
- Addressed and resolved concerns related to staff and residents, upholding care standards throughout group home.
- Created work schedule in advance, promoting adequate coverage for shifts.
- Organized community activities to enhance residents' social skills and encourage active participation.
- Reported, investigated and followed up on abuse and neglect cases.
Group Home Manager
Consumer Support Services
03.2011 - 06.2014
- Led staff training and development as role model, guiding staff on effective resident interactions.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Addressed and resolved concerns related to staff and resident care, ensuring compliance with group home standards.
- Engaged residents in conversations to encourage social interaction. to promote social interaction and reinforce positive behaviors.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
- Organized community activities to enhance social skills and encourage resident participation in local events.
Education
Education
Wright State University
Dayton, OHHigh School Diploma -
Colerain High School
Cincinnati, OHCertificate - Basic Peace Officer Academy
Clark State Community College
Springfield, OH 01.2025 - 08.2025
Elite STNA Training
Dayton OHSocial Work
Sinclair Community College
Dayton, OHSkills
- Housing Support
- Documentation procedures
- Quality assurance
- Crisis Management
- Planning and Coordination
- De-Escalation Techniques
- Patient relations
- Mobility assistance
- Report Writing
- Quick problem solver
- Exceptional Problem Solver
- Conflict Resolution Tactics
- Organizational skills
- Team Player
- Collaborative and independent
- Calm and level-headed under duress
- Medical terminology knowledge
- Leadership and planning
- Communication
Certification
- First Aid/ CPR certfied
Timeline
Housing Coordinator
Eastway Corporation
04.2026 - Current
Certificate - Basic Peace Officer Academy
Clark State Community College
01.2025 - 08.2025
Restorative Health Tech
Dayton VA Medical Center
03.2023 - 01.2025
Nurse Assistant
Dayton VA Medical Center
09.2021 - 03.2023
Correctional Officer
Dayton Correctional Institution
03.2021 - 07.2021
Claims Analyst
CareSource
05.2018 - 02.2020
Group Home Manager
Community Concepts Inc.
05.2016 - 08.2017
Group Home Manager
Consumer Support Services
03.2011 - 06.2014
Education
Wright State University
High School Diploma -
Colerain High School
Elite STNA Training
Social Work
Sinclair Community College