Shenaya Rushing
Chicago,IL
Summary
Dynamic professional with extensive experience in administrative support and cross-functional coordination within fast-paced environments. Proven ability to enhance customer experience through effective communication and relationship management, while supporting team efficiency and maintaining systems for seamless day-to-day operations.
Overview
9
9
years of professional experience
Work History
Marketing Coordinator
Pure Dental Spa
Chicago, IL
02.2023 - 03.2026
- Coordinated campaigns and in-office initiatives across five office locations, improving team productivity while supporting patient engagement and brand visibility.
- Streamlined email communication workflows using segmentation and analysis to improve patient engagement.
- Analyzed new patient metrics to support performance reporting and operational insights.
- Reviewed call tracking data to evaluate and improve patient experience.
- Evaluated scheduling performance to pinpoint gaps and inefficiencies in communication, enhancing provider support.
- Oversaw Google Business Profiles and Yelp listings to enhance online presence.
Passenger Service Agent (Operations Support)
Spirit Airlines
Chicago, IL
01.2022 - 01.2023
- Ensured aircraft readiness and safety compliance, contributing to airline's reputation as safest in the industry.
- Managed real-time logistics including boarding, scheduling changes, and passenger flow.
- Managed high-pressure situations while coordinating cross-functionally to streamline workflows and enhance operational efficiency.
- Coordinated passenger support and service recovery in high-stress situations, ensuring personalized issue resolution.
- Facilitated communication by providing essential documents to flight crew, ensuring timely departures.
Front Desk Associate
Hampton by Hilton
Champaign, IL
01.2019 - 11.2021
- Delivered efficient check-in and check-out processes while maintaining a professional and welcoming experience.
- Maintained guest reservations, records, and scheduling systems using property management applications to ensure accuracy and efficiency.
- Resolved customer inquiries and complaints professionally to maintain high service standards.
- Monitored security protocols to safeguard guests and hotel property.
- Handled multiple check-ins, reservations, and guest requests in a high-volume environment while ensuring record accuracy.
Student Assistant — Circulation Desk
University of Illinois
Champaign, IL
08.2017 - 11.2019
- Managed check-in and check-out systems, ensuring accurate tracking and timely service for library users.
- Assisted patrons with inquiries and guided navigation in locating university resources enhancing their research and study experience.
- Organized and returned books, movies, and music to their designated locations using Library of Congress system.
- Maintained organization of materials and supported daily library operations.
- Processed invoices for payment according to university procedures.
Education
Bachelor of Science - Advertising
University of Illinois
Champaign, ILSkills
- Administrative Support & Coordination
- Workflow & Process Management
- Scheduling Oversight & Optimization
- Customer Experience & Service Support
- Data Tracking & Performance Monitoring
- Google Workspace & Microsoft Office
- Google Business Profile Management
Timeline
Marketing Coordinator
Pure Dental Spa
02.2023 - 03.2026
Passenger Service Agent (Operations Support)
Spirit Airlines
01.2022 - 01.2023
Front Desk Associate
Hampton by Hilton
01.2019 - 11.2021
Student Assistant — Circulation Desk
University of Illinois
08.2017 - 11.2019
Bachelor of Science - Advertising
University of Illinois