Shenece Thomas
Lexington,Ky
Summary
Hardworking Team Member committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customers, Cash Handling, and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
7
7
years of professional experience
Work History
Deli\Bakery Team Associate
Wal-Mart Supercenter
Lexington, KY
02.2022 - 07.2024
- Ensured compliance with company safety regulations at all times while on the job.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Greeted customers to determine wants or needs.
- Assisted in the preparation of food items according to recipes and instructions.
- Served meals to customers in a friendly and courteous manner.
- Assisted with unloading deliveries from suppliers into storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Ensured that all foods were prepared according to health department regulations.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties as assigned by management.
Call Center Representative
CHECKredi of Kentucky
Lexington , KY
07.2020 - 01.2022
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments and complaints.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Shift Manager
Lee's Famous Recipe
10.2018 - 05.2019
- Delegated tasks to restaurant staff, ensuring their performance was supervised.
- Ensured a consistently stocked inventory by placing timely orders for food supplies
- Arrange to have shifts covered (e.g
- When employees take time off)
- Provided valuable support to overcome on-the-job difficulties
- Monitored financial performance on a daily basis.
- Performed end-of-shift cash register reconciliation
- Coordinate with suppliers as they deliver food product orders.
Food Coordinator
Fazoli's
06.2017 - 10.2018
- Executed duties according to the chef's prep list
- Label and stock all ingredients on shelves so they can be organized and easily accessible
- Accurately portioned cooking ingredients and spices
- Prepare cooking ingredients by washing and chopping vegetables, cutting meat, etc.
- Undertake basic cooking duties such as reducing sauces, parboiling food, etc
- Prepare simple dishes such as salads, entrees, etc
- Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash, etc
- Ensure all food and other items are stored properly
- Comply with nutrition and sanitation guidelines
- Perform other kitchen duties as assigned.
Education
High School Diploma -
Bryan Station High School
05-1993
Skills
- Organized
- Reliable
- Dependable
- Hard Working
- Takes Initiative
- Teamwork
- Multi-Tasker
- Workplace Safety
- Multiple Priorities Management
- Customer Service
- Courteous and Professional
- Attention to Detail
- Computer Skills
- Decision-Making
Education and Training
other
Timeline
Deli\Bakery Team Associate
Wal-Mart Supercenter
02.2022 - 07.2024
Call Center Representative
CHECKredi of Kentucky
07.2020 - 01.2022
Shift Manager
Lee's Famous Recipe
10.2018 - 05.2019
Food Coordinator
Fazoli's
06.2017 - 10.2018
High School Diploma -
Bryan Station High School