Shenecia Cobb
Gastonia,NC
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chat Specialist
Gubagoo
03.2022 - Current
- Collected records of customer interactions or transactions, recording details of inquiries and actions taken
- Navigated multiple computer systems and utilized search tools to find information
- Set up customer accounts in the system and updated details to reflect current information
Customer Service Representative
USAA
Charlotte, USA
06.2021 - 05.2023
- Delivered prompt and courteous service to resolve inquiries and complaints.
- Addressed customer needs with expertise and efficiency.
- Processed bill payments, ensuring accurate verification of amounts and dates.
- Managed opening, updating, and closing of customer accounts.
- Generated and distributed customer statements for designated transaction periods.
- Supervised deposits, plan contributions, and supply purchases for checks or new cards.
Email and Chat Representative
Credit Karma
Charlotte, USA
12.2019 - 07.2021
- Adapted quickly to changes in policies, procedures, and technology updates within organization
- Followed up with customers to ensure satisfaction and gather feedback
- Prioritized tasks efficiently in fast-paced, high-pressure environment
Associate
ALDI
Belmont, USA
07.2017 - 08.2020
- Managed multiple tasks simultaneously while maintaining attention to detail
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Kept store shelves, racks and bins presentable with resets
Education
Associate - Early education
Ashford University
San Diego, CA05.2024
Skills
- Decision Making
- Technical Proficiency
- Critical Thinking
- Quick Typing
- Active Listening
- Product Knowledge
- Attention to Detail
Certification
Driver's License
Assessments
- Building relationships for childcare providers, Proficient, 07/01/20
- Sales skills, Proficient, 09/01/20
Timeline
Chat Specialist
Gubagoo
03.2022 - Current
Customer Service Representative
USAA
06.2021 - 05.2023
Email and Chat Representative
Credit Karma
12.2019 - 07.2021
Associate
ALDI
07.2017 - 08.2020
Associate - Early education
Ashford University
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