Sheneika Hill
Houston,TX
Summary
Professional with extensive experience in patient care and support, adept at documenting client conditions and treatments while ensuring adherence to HIPAA regulations. Demonstrated ability to provide emotional support and companionship to clients facing chronic illnesses, facilitating recreational engagement and promoting self-care skills. Proven track record in assisting with personal care activities, monitoring vital signs, and effectively communicating changes in health status to supervisors. Committed to maintaining a clean and safe environment for clients while delivering quality care and assistance in daily living activities.
Overview
14
14
years of professional experience
Work History
Home Health Aide
As We Get Older
Houston , TX
05.2022 - 06.2024
- Recorded daily notes about client conditions, treatments provided and progress made.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Engaged patients in recreational activities such as reading books or playing games.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Administered medications as instructed by physician or nurse practitioner.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Provided emotional support and companionship to patients.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Prepared meals and snacks according to prescribed diets.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Assisted in ambulation and exercise routines for clients.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Provided companionship and monitored health condition of clients.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Transported clients to doctor appointments and social events.
- Assisted clients with bathing, dressing, and incontinence care.
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Overnight Stocker
Target
Houston , TX
10.2020 - 09.2023
- Maintained an orderly appearance at all times throughout the store.
- Completed transactions using point of sale system.
- Organized shelves, racks and bins to ensure product availability.
- Worked collaboratively with other team members to achieve departmental goals.
- Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Reported any suspicious activity or theft immediately to supervisors.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
Host
59 Diner
Houston , TX
01.2018 - 01.2023
- Assisted servers in seating guests by escorting them to their tables.
- Balanced cash drawers at the end of each shift.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests upon arrival and provided them with menus.
- Checked identification for guests who appeared under age 21.
- Processed payments from customers using a POS system.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Performed light administrative duties such as filing documents and taking messages.
- Inspected dining areas for any damages or defects.
- Took reservations over phone and in person.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Notified server after seating parties in section to facilitate prompt service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Housekeeper
Two Maids & A Mop Franchising
Houston, Texas
04.2020 - 08.2020
- Ensured that all health standards were met during cleaning operations.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Organized closets with hangers for guests' clothing items.
- Disinfected telephones, light switches and other frequently touched objects.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Followed safety procedures when handling hazardous materials.
- Responded to requests from guests regarding housekeeping needs.
- Emptied trash receptacles throughout the property.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Reported any maintenance issues or damage to supervisors immediately.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Sanitized all areas of the hotel lobby and public restrooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Provided information about hotel services upon request from guests.
- Changed bed linens and towels, tidied up rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Scrubbed kitchen appliances, countertops and fixtures.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Maintained and organized cleaning supplies stock.
- Assisted in laundry services including washing, drying, and folding linens.
- Returned rooms to occupant-ready status to satisfy future guests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Preschool Teacher
As We Grow Learning Center
Houston, Texas
08.2016 - 12.2019
- Organized educational materials and resources to create an engaging learning environment.
- Administered assessments throughout the year to gauge student understanding of content material.
- Provided individual attention to each student as needed during class time.
- Encouraged critical thinking skills through problem solving activities.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Utilized technology such as computers and tablets in the classroom setting.
- Participated in parent-teacher conferences to discuss academic progress of each child.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Assisted in providing a safe and secure environment for children.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Adapted instructional methods based on individual student needs.
- Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Developed lesson plans that incorporated creative teaching techniques.
- Integrated multicultural themes into instruction plans to foster respect for diversity among students.
- Facilitated group play activities that encouraged collaboration among students.
- Attended professional development workshops to stay current on educational trends.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Provided guidance regarding nutrition and healthy habits during snack time.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Implemented appropriate disciplinary measures when necessary according to school policies.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Taught children foundational skills in colors, shapes and letters.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Established indoor and outdoor safe play environments for toddler-age children.
- Administered and documented results of student assessments.
- Developed professional relationships with parents, teachers, directors and therapists.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Met with parents to discuss child behavior and academic progress.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Adapted instructional techniques according to student learning styles and progress.
- Directed and supervised children during field trips and special activities.
- Maintained student records according to rigorous confidentiality and privacy regulations.
Representative
Amazing Lash Studio
Houston
03.2010 - 11.2010
- Provided customer service by answering product and service related questions.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Escalated unresolved issues to appropriate departments for further investigation.
- Established positive relationships with customers through effective communication techniques.
- Performed administrative tasks such as filing documents and updating records.
- Assisted in the development of marketing strategies for products and services.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Answered customer inquiries promptly and professionally.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Identified opportunities for cross-selling additional products or services.
- Greeted customers and responded to inquiries in a timely manner.
- Tracked inventory levels and ordered supplies as needed.
- Answered phone calls and directed them to appropriate personnel.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Consistently met daily performance goals set by management team members.
- Conducted market research to better understand customer needs and preferences.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Participated in training sessions designed to improve overall job performance.
- Established relationships with existing customers to promote new product or service opportunities.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized CRM software to track customer interactions, sales, and progress towards targets.
Education
Fashion
HCC
Houston, TexasSkills
- Medication administration
- Vital signs monitoring
- Personal care assistance
- Patient documentation
- Client transportation
- Recreational engagement
- Emotional support
- Health condition monitoring
- Self-care education
- Customer service
- Team collaboration
- Time management
- Problem solving
- Confidentiality compliance
- Quality program protocols
- Documentation
- Medication organization
- Progress documentation
- Bathing assistance
Timeline
Home Health Aide
As We Get Older
05.2022 - 06.2024
Overnight Stocker
Target
10.2020 - 09.2023
Housekeeper
Two Maids & A Mop Franchising
04.2020 - 08.2020
Host
59 Diner
01.2018 - 01.2023
Preschool Teacher
As We Grow Learning Center
08.2016 - 12.2019
Representative
Amazing Lash Studio
03.2010 - 11.2010
Fashion
HCC