Shenell Patterson
Jacksonville
Summary
Im hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
18
18
years of professional experience
Work History
Manager
Citi Trends
Jacksonville
10.2015 - 12.2023
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with industry regulations and company policies.
Assistant
Bossman Daycare
Jacksonville
04.2014 - 11.2014
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls and directed them to appropriate personnel or departments.
Cashier
Sears
Jacksonville
02.2006 - 01.2007
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Some College (No Degree) - Medical Assistant
Concorde Career College
Jacksonville, FLSkills
- Process improvement
- Conflict resolution
- Employee training
- Regulatory compliance
Timeline
Manager
Citi Trends
10.2015 - 12.2023
Assistant
Bossman Daycare
04.2014 - 11.2014
Cashier
Sears
02.2006 - 01.2007
Some College (No Degree) - Medical Assistant
Concorde Career College