Shenell Ward

• Ordered all necessary supporting documentation such as verification of income, bank statements, appraisals, insurance binders, credit reports, occasionally ordered updates/corrections to appraisal and title work and transcripts.
• Submitted files to underwriter and communicated with borrower/realtor to provide status updates.
• Determined if file is ready for review by underwriter for closing, if not ready, ability to determine missing critical documentation.
• Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
• Managed a pipeline of 30-50 loans and prioritizing tasks to ensure deadlines were met consistently.
• Assisted in training new team members, sharing best practices for efficient loan processing and customer service.

Managed approximately 100 incoming calls from potential clients regarding enrollment procedures.

• Conducted thorough eligibility screenings to determine qualification for enrollment.
• Assisted clients with completing enrollment forms and gathering required documentation.
• Followed up with clients to ensure all necessary information was submitted for enrollment.
• Collaborated with other departments to resolve any issues or concerns related to enrollment.

• Negotiated settlement offers with creditors to secure favorable terms.
• Crafted and executed negotiation strategies to resolve disputes and reach mutually beneficial agreements.
• Collaborated with cross-functional teams to achieve consensus and drive successful outcomes in negotiations.
• Analyzed market trends and competitor activities to inform negotiation tactics and decision making.
• Managed relationships with key stakeholders to ensure alignment on negotiation objectives and outcomes.

• Managed a portfolio of 50 delinquent accounts to ensure timely collection of outstanding debts.
• Negotiated payment plans with borrowers and monitored their adherence to agree upon terms.
• Conducted thorough research and investigation to locate borrowers and verify their contact information.
• Reviewed borrowers for hardship assistance options and repayments plans.
• Maintained accurate and detailed records of all interactions with borrowers and payment arrangements made.

• Managed a pipeline of 20-30 loans, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
• Reviewed applicant's financial documents and verified such as verification of income, bank statements, tax documents, credit report. title and appraisals.
• Communicated with borrower, lenders, and underwriters to ensure timely loan approvals and follow up on missing documentation if needed.
• Ensured compliance with all industry regulations guidelines.
• Maintained detailed records and documentation throughout the loan process.
• Assisted in new hire training as needed