Carlos Smith
Credit Union of Texas
McKinney,TX
14
years of professional experience
Self-Starter dedicated to timely/accurately completing compliant loan packages, facilitating volume growth all while preserving book-of-business quality. Comprehensive knowledge of underwriting guidelines and restrictions for conventional loans, government-insured loans and home equity lending programs. Well-versed in compliance including ATR/QM and TRID. Advanced knowledge of FNMA, FHLMC, "A" Paper Jumbo, USDA, FHA and VA Loans.
Work History
Senior Mortgage Loan Processor
7 Years 4 Months- Facilitated and executed welcome call introductions, ensuring positive first impressions and effective communication with new clients.
- Streamlined loan processing workflows, resulting in improved turnaround times and customer satisfaction
- Order and examine appraisals, title, verification of employment, payoff's, flood/homeowners insurance, fraud, 4506t and notate all files.
- Managed AUS operations for Fannie Mae and Freddie Mac, ensuring enhanced accuracy in decision-making.
- Analyzed conditions and addressed intricate issues promptly to ensure operational efficiency.
- Conducted regular assessments of undisclosed debt to support financial stability and decision-making.
- Provide clear detailed communication with Borrowers, Realtors, Builders, Loan Officers, Underwriters and 3rd parties for status updates and closing deadlines.
- Mentored junior processors, enhancing team performance and knowledge retention.
Mortgage Customer Service Representative
9 Months- Managed over 50 customer calls per day and facilitated timely collection and processing of mortgage loan payments.
- Investigated and addressed borrower escrow refund inquiries, ensuring efficient and accurate outcomes.
- Executed the establishment of new membership accounts to optimize onboarding procedures.
- Delivered timely status updates on task completions, enhancing team communication and project transparency. Achieved improved project documentation accuracy, streamlining information access for the team. Contributed to successful project outcomes through meticulous tracking of task completions and file documentation.
- Leveraged accurate data entry and extensive product knowledge to deliver exceptional customer service experiences.
Loan Review Analyst (Contract)
2 Months- Completed pre-purchase reviews on FNMA, FHLMC, USDA, FHA/VA mortgage loan applications.
- Cleared Inventory checklist and accurately reviewed collateral, disclosures and loan documentation.
- Calculated debt to income and loan to value ratios for accuracy and compliance.
- Ensured loans were TRID compliant and resolved all issues regarding Closing disclosures and/or Loan estimates.
- Collaborated with cross-functional teams to enhance review processes and standards.
Senior Mortgage Loan Processor
8 Months- Processed mortgage loan applications, compiled conditions and maintained customer confidence.
- Analyzed financial status, credit documentation & property evaluations to determine loan eligibility.
- Maintained confidentiality and security of customer files to protect sensitive information during all stages of handling.
- Coordinated interactions with loan officers, borrowers, underwriters, realtors, builders, and closers to enhance operational efficiency.
- Oversaw a pipeline of 40-50 loans, ensuring 20-22 closures monthly while adhering to investor guidelines.
- Conducted comprehensive closing disclosure calls to enhance borrower readiness and ensure exceptional customer service.
Underwriter
1 Year 7 Months- Evaluate credit, capacity, cash, and collateral resulting in loan approval, denial, or counteroffer.
- Rescore mortgage loans through Desktop Underwriter and Loan Prospector and documented.
- Monitored rate locks, Audited disclosures and provided approval conditions.
- Identified transaction components indicating potential fraud and performed sufficient investigative work to resolve issues identified.
- Verified loan terms & property specifications met investor requirements and government regulations.
Mortgage Loan Processor II
3 Years 1 Month- Process mortgage applications, ensuring compliance with regulatory guidelines and internal policies.
- Review loan documentation for accuracy, completeness, and adherence to underwriting standards.
- Cultivated strong, trustworthy relationships with clients pursuing loan options.
- Coordinated the gathering of conditions and preparation of commitment letters to resolve complex issues with a strong sense of urgency.
- Managed ordering and examination of appraisals, title payoffs, and flood/homeowners insurance documentation.
- Managed communication channels with borrowers, loan officers, realtors, builders, underwriters, and third parties to provide consistent status updates and maintain closing timelines.
- Guided new hires through side-by-side training to promote knowledge retention and operational proficiency.
Education
Finance/Business Communication - Finance
Skills
Loan Origination Software (LOS)
Skilled in Encompass and Calyx Point
Automated Underwriting System (AUS)
Loan Product Knowledge
Regulatory Compliance
Complex Income Analysis
Pipeline Management
Fraud detection awareness
Proficient with MS Office
Extreme attention to detail
Organizational and Time management skills
Strong written and oral communication
Collaboration and teamwork
Additional Information - Core Competencies
- Risk Analysis
- Loan Program Mastery
- Third Party Coordination
- Cross-Functional Communication
- Clear-to-Close Collaboration
- Problem Solving & Escalation
- High volume pipeline management
- Financial & Asset Verification
- Customer Service Excellence
- TRID & Disclosure Compliance
Personal Information
- Authorized To Work: US for any employer
- Title: Senior Mortgage Loan Processor
Timeline
Senior Mortgage Loan Processor
Credit Union of Texas
05.2019 - CurrentRead More
Mortgage Customer Service Representative
PenFed Credit Union
07.2018 - 04.2019Read More
Loan Review Analyst (Contract)
Pinnacle Resource Group
04.2018 - 06.2018Read More
Senior Mortgage Loan Processor
Pacific Union Financial
08.2017 - 04.2018Read More
Underwriter
Capital One Bank, N.A
09.2015 - 04.2017Read More
Mortgage Loan Processor II
Capital One Bank, N.A
08.2012 - 09.2015Read More
University of Arkansas
Finance/Business Communication from Finance
Read More