Tiarra Williams
Des Moines,IA
Summary
Experienced with processing high-volume mortgage loans efficiently and accurately. Utilizes analytical skills to ensure compliance with regulatory standards and optimize loan approval processes. Knowledge of team collaboration and adaptability to meet changing demands in mortgage industry.
Overview
20
20
years of professional experience
Work History
Senior Mortgage Loan Processor
Wells Fargo
02.2005 - 12.2024
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Effective communication with underwriters and loan officers.
- Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
- Supported company initiatives aimed at increasing diversity within our client base, working closely with underrepresented communities in securing home financing options.
- Adapted quickly to changing market conditions, effectively adjusting workflow priorities based on fluctuating application volumes or regulatory shifts.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Worked with customers via telephone and email to answer questions, process transactions, and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Contacted customers via mail, telephone and email to relay acceptance/updates of applications. Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
Education
Associate of Applied Business - Business Administration
Iowa Central Community College
Fort Dodge, IA12-2004
Skills
- Loan processing proficiency
- Strong communication skills
- Collaboration and teamwork
- Time management capabilities
- Mortgage underwriting expertise
- Documentation review
- Appraisal review
- Title examination proficiency
- Pipeline management experience
- Credit evaluation
- Loan origination system expertise
- Processing procedures
- Residential mortgage lending regulations
- Document review
- File/Pipeline management
- Financial document review
- Proficient in all Microsoft Word, Excel, Powerpoint
- Title examination
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Customer communication
Timeline
Senior Mortgage Loan Processor
Wells Fargo
02.2005 - 12.2024
Associate of Applied Business - Business Administration
Iowa Central Community College
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