Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shenequa Kimbro

Decatur,GA

Summary

I was doing remote work for three years and currently looking for another remote job where I can utilize and further. I am self-disciplined, motivated, reliable and organized. I enjoy helping people and going beyond the call of duty to make sure their needs are met.

Overview

26
26
years of professional experience

Work History

Auditor/Customer Service Representative

Independent Contractor
Decatur, GA
12.2023 - Current
  • Audit grocery and drug stores to count product on the shelves
  • Mystery shopping to make sure businesses are offering quality service
  • Courier working by delivering food and products to customers’ homes and businesses

Remote Customer Service Representative

TRC Staffing
11.2022 - 02.2023
  • Opened cases for different stores for merchandise requests
  • Prepared reports for CBD returns
  • Refunded money for customers on lost or damaged magazines or book

Finance Customer Service Representative

Appleone
09.2022 - 10.2022
  • Answered billing questions for a Watershed Management Company in the finance department
  • Updated customer’s information such as address, phone number, etc
  • Submitted requests for adjustments on customer’ bill who presented proof of repairs on their residential and commercial property
  • Answered questions and explained steps on how customers can be set up for new service

Customer Care Specialist

Chase Staffing
07.2020 - 06.2022
  • Worked remotely for a company called Bioiq where inbound calls were answered, and outbound calls were made
  • Assisted NBC participants with their patient portals to assist with opening new accounts and update personal information
  • Gave Covid19, A1c, FIT and Microalbumin test results for participants of Blue Cross Blue Shield, United Healthcare, Tyson Food etc
  • Assisted nurses and medical assistants in giving test results of their patients via phone or ordered for them to be sent to their offices

Customer Service Representative

Appleone Staffing
08.2019 - 02.2020
  • Worked with Medicaid in Louisiana where we gave status on applications and transferred other calls to customer service
  • Updated address, phone number and email information for proper processing of applications
  • Submitted application approval for patients who wish to switch insurance companies due to certain medical conditions or those who did not have the open enrollment option
  • Worked overtime to perform data entry duties by weeding out inactive applications

Service Analyst

Chime Solutions
10.2018 - 05.2019
  • Assisted some participants with open enrollment involving medical, dental, and vision insurance for companies such as Home Depot and Boeing
  • Worked on retirement accounts where participants received assistance in getting reimbursements by contacting their physician’s offices for dates and the types of services
  • Assisted participants in completing and returning their documents for claim purposes

First Year Tax Agent

H&R Block
10.2017 - 04.2018
  • Assisted taxpayers with filing taxes using EZ forms and a few Schedule C forms
  • Opened the office every morning to perform duties such as printing reports clean office and count petty cash
  • Performed light sale duties by passing out brochures to nearby businesses

Customer Service Representative

Donnelly Communications
10.2015 - 01.2018
  • Accepted inbound and outbound calls on a daily basis
  • Put in orders for clothing, jewelry and vitamins
  • Had ongoing training for other businesses such as Lenox, Soundview, etc
  • To receive product and price information

General Cleaner

Hth Building Services
03.2013 - 09.2015
  • Cleaned offices for attorneys and physicians
  • Emptied trash, dusted counter tops and chairs for call centers
  • Swept parking lots and wiped tables during special events

Insurance Customer Service Representative

Taurus Insurance Agency
10.2011 - 02.2012
  • Took payments over the phone and in person via credit and debit card
  • Quoted automobile and homeowners insurance
  • Printed reports for companies like Progressive and Travelers for sales tracking for manager
  • Filed paperwork and organized office areas

Front Desk Customer Support

Jay’s Tire Shop
12.2010 - 07.2011
  • Operated as a cashier by collecting money for tire and rim services
  • Kept light records on payroll information and shop activities
  • Batched receipts at the end of each day

Cashier/Kitchen Helper

Popeyes Restaurant
02.2009 - 07.2009
  • Made sandwiches and fried shrimp, fries, pies and other side orders
  • Worked as a cashier by collecting money for food, drinks and desserts
  • Cleaned tables, washed dishes and mopped floors

Property & Casualty insurance agent

Georgia Premier Insurance Associates
03.2008 - 10.2008
  • Quoted and set up automobile and homeowners insurance
  • Sorted through renewal files to try to qualify customers for better rates with other companies
  • Mailed renewal and cancellation notices

Insurance Agent

Allstate Insurance
08.1998 - 09.2007
  • Quoted and sold automobile, homeowners, renters and commercial insurance
  • Submitted paperwork for underwriting approval on commercial insurance applications
  • Made calls to cross sell other policies to increase sales

Education

Devry Technical Institute
08.2024

Georgia Piedmont Technical College
05.2018

Ron Thomas & Associates
07.2012

Skills

  • Proficient in Microsoft Word
  • Proficient in Excel
  • Problem Solving
  • Interpersonal Skills
  • Type 50 wpm

Accomplishments

  • I have received several certificates for performing outstanding customer service throughout my career

Timeline

Auditor/Customer Service Representative

Independent Contractor
12.2023 - Current

Remote Customer Service Representative

TRC Staffing
11.2022 - 02.2023

Finance Customer Service Representative

Appleone
09.2022 - 10.2022

Customer Care Specialist

Chase Staffing
07.2020 - 06.2022

Customer Service Representative

Appleone Staffing
08.2019 - 02.2020

Service Analyst

Chime Solutions
10.2018 - 05.2019

First Year Tax Agent

H&R Block
10.2017 - 04.2018

Customer Service Representative

Donnelly Communications
10.2015 - 01.2018

General Cleaner

Hth Building Services
03.2013 - 09.2015

Insurance Customer Service Representative

Taurus Insurance Agency
10.2011 - 02.2012

Front Desk Customer Support

Jay’s Tire Shop
12.2010 - 07.2011

Cashier/Kitchen Helper

Popeyes Restaurant
02.2009 - 07.2009

Property & Casualty insurance agent

Georgia Premier Insurance Associates
03.2008 - 10.2008

Insurance Agent

Allstate Insurance
08.1998 - 09.2007

Devry Technical Institute

Georgia Piedmont Technical College

Ron Thomas & Associates
Shenequa Kimbro