Shenequa Kimbro
Decatur,GA
Summary
I was doing remote work for three years and currently looking for another remote job where I can utilize and further. I am self-disciplined, motivated, reliable and organized. I enjoy helping people and going beyond the call of duty to make sure their needs are met.
Overview
26
26
years of professional experience
Work History
Auditor/Customer Service Representative
Independent Contractor
Decatur, GA
12.2023 - Current
- Audit grocery and drug stores to count product on the shelves
- Mystery shopping to make sure businesses are offering quality service
- Courier working by delivering food and products to customers’ homes and businesses
Remote Customer Service Representative
TRC Staffing
11.2022 - 02.2023
- Opened cases for different stores for merchandise requests
- Prepared reports for CBD returns
- Refunded money for customers on lost or damaged magazines or book
Finance Customer Service Representative
Appleone
09.2022 - 10.2022
- Answered billing questions for a Watershed Management Company in the finance department
- Updated customer’s information such as address, phone number, etc
- Submitted requests for adjustments on customer’ bill who presented proof of repairs on their residential and commercial property
- Answered questions and explained steps on how customers can be set up for new service
Customer Care Specialist
Chase Staffing
07.2020 - 06.2022
- Worked remotely for a company called Bioiq where inbound calls were answered, and outbound calls were made
- Assisted NBC participants with their patient portals to assist with opening new accounts and update personal information
- Gave Covid19, A1c, FIT and Microalbumin test results for participants of Blue Cross Blue Shield, United Healthcare, Tyson Food etc
- Assisted nurses and medical assistants in giving test results of their patients via phone or ordered for them to be sent to their offices
Customer Service Representative
Appleone Staffing
08.2019 - 02.2020
- Worked with Medicaid in Louisiana where we gave status on applications and transferred other calls to customer service
- Updated address, phone number and email information for proper processing of applications
- Submitted application approval for patients who wish to switch insurance companies due to certain medical conditions or those who did not have the open enrollment option
- Worked overtime to perform data entry duties by weeding out inactive applications
Service Analyst
Chime Solutions
10.2018 - 05.2019
- Assisted some participants with open enrollment involving medical, dental, and vision insurance for companies such as Home Depot and Boeing
- Worked on retirement accounts where participants received assistance in getting reimbursements by contacting their physician’s offices for dates and the types of services
- Assisted participants in completing and returning their documents for claim purposes
First Year Tax Agent
H&R Block
10.2017 - 04.2018
- Assisted taxpayers with filing taxes using EZ forms and a few Schedule C forms
- Opened the office every morning to perform duties such as printing reports clean office and count petty cash
- Performed light sale duties by passing out brochures to nearby businesses
Customer Service Representative
Donnelly Communications
10.2015 - 01.2018
- Accepted inbound and outbound calls on a daily basis
- Put in orders for clothing, jewelry and vitamins
- Had ongoing training for other businesses such as Lenox, Soundview, etc
- To receive product and price information
General Cleaner
Hth Building Services
03.2013 - 09.2015
- Cleaned offices for attorneys and physicians
- Emptied trash, dusted counter tops and chairs for call centers
- Swept parking lots and wiped tables during special events
Insurance Customer Service Representative
Taurus Insurance Agency
10.2011 - 02.2012
- Took payments over the phone and in person via credit and debit card
- Quoted automobile and homeowners insurance
- Printed reports for companies like Progressive and Travelers for sales tracking for manager
- Filed paperwork and organized office areas
Front Desk Customer Support
Jay’s Tire Shop
12.2010 - 07.2011
- Operated as a cashier by collecting money for tire and rim services
- Kept light records on payroll information and shop activities
- Batched receipts at the end of each day
Cashier/Kitchen Helper
Popeyes Restaurant
02.2009 - 07.2009
- Made sandwiches and fried shrimp, fries, pies and other side orders
- Worked as a cashier by collecting money for food, drinks and desserts
- Cleaned tables, washed dishes and mopped floors
Property & Casualty insurance agent
Georgia Premier Insurance Associates
03.2008 - 10.2008
- Quoted and set up automobile and homeowners insurance
- Sorted through renewal files to try to qualify customers for better rates with other companies
- Mailed renewal and cancellation notices
Insurance Agent
Allstate Insurance
08.1998 - 09.2007
- Quoted and sold automobile, homeowners, renters and commercial insurance
- Submitted paperwork for underwriting approval on commercial insurance applications
- Made calls to cross sell other policies to increase sales
Education
Devry Technical Institute
08.2024
Georgia Piedmont Technical College
05.2018
Ron Thomas & Associates
07.2012
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Problem Solving
- Interpersonal Skills
- Type 50 wpm
Accomplishments
- I have received several certificates for performing outstanding customer service throughout my career
Timeline
Auditor/Customer Service Representative
Independent Contractor
12.2023 - Current
Remote Customer Service Representative
TRC Staffing
11.2022 - 02.2023
Finance Customer Service Representative
Appleone
09.2022 - 10.2022
Customer Care Specialist
Chase Staffing
07.2020 - 06.2022
Customer Service Representative
Appleone Staffing
08.2019 - 02.2020
Service Analyst
Chime Solutions
10.2018 - 05.2019
First Year Tax Agent
H&R Block
10.2017 - 04.2018
Customer Service Representative
Donnelly Communications
10.2015 - 01.2018
General Cleaner
Hth Building Services
03.2013 - 09.2015
Insurance Customer Service Representative
Taurus Insurance Agency
10.2011 - 02.2012
Front Desk Customer Support
Jay’s Tire Shop
12.2010 - 07.2011
Cashier/Kitchen Helper
Popeyes Restaurant
02.2009 - 07.2009
Property & Casualty insurance agent
Georgia Premier Insurance Associates
03.2008 - 10.2008
Insurance Agent
Allstate Insurance
08.1998 - 09.2007
Devry Technical Institute
Georgia Piedmont Technical College
Ron Thomas & Associates