Shenequa Roberts
Schenectady,NY
Summary
Senior Administrative Analyst with over 10 years of experience supporting operations, web services, and executive functions within New York State government. Extensive background in records management, regulatory compliance (DPPA and Vehicle & Traffic Law), and cross-agency coordination with law enforcement and state and federal partners. Experienced in SharePoint administration, Oracle applications, intranet/web content management, and project support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant 1 – Certified Document Center
NYS Department of Motor Vehicles
Albany, NY
05.2024 - Current
- Coordinated with internal units, law enforcement, district attorneys, and state and federal agencies to obtain, verify, and correct official DMV records
- Provided certified DMV records in compliance with the Vehicle and Traffic Law and the Federal Driver’s Privacy Protection Act (DPPA)
- Processed and reconciled financial transactions for fees collected within the unit
- Assisted with revisions to DMV forms to support accuracy and compliance
- Served as a Lifetime Tester, supporting testing efforts for system updates and process changes
Senior Administrative Analyst – Web Services Office
NYS Department of Motor Vehicles
Albany, NY
09.2022 - 04.2024
- Served as NYS DMV Veteran Benefits Liaison Assistant, supporting veterans with benefits-related inquiries and documentation
- Conducted testing within the DRIVES system to support system functionality and updates
- Completed the NYS DMV Mentorship Program, contributing to professional development and cross-unit collaboration
- Administered digital intake processes to support efficient handling of electronic submissions
- Conducted RNS investigations using Oracle applications to support compliance and data accuracy
- Supported maintenance and content updates for the NYS DMV intranet and public-facing website
Senior Administrative Analyst – Operations Support Analyst
NYS Department of Motor Vehicles
Albany, NY
03.2018 - 09.2022
- Updated and maintained operational content on the NYS DMV intranet to ensure accuracy and accessibility for field offices
- Provided operational support to NYS DMV offices, responding to inquiries and assisting with implementation of procedures and updates
- Participated as a team member on multiple projects, supporting planning, coordination, and execution of deliverables
- Served as SharePoint Owner, managing site content, permissions, and organization
- Recorded and documented weekly project meetings, capturing decisions, action items, and follow-ups to support project tracking
Secretary – Appeals Board
NYS Department of Motor Vehicles
Albany, NY
06.2016 - 04.2017
- Provided administrative support in the processing of motor vehicle appeals
- Maintained and organized appeal files, correspondence, and related documentation
- Processed appeal fees, refunds, and stay requests in accordance with established procedures
- Ordered cases for appeal review and accessed electronic case files
- Provided appeal documentation to the transcription company
- Monitored, tracked, and followed up on pending appeals to support timely resolution
Secretary – Executive Suite
NYS Department of Motor Vehicles
Albany, NY
01.2016 - 05.2016
- Provided administrative support to the Executive Suite
- Answered and routed incoming calls to appropriate staff and units
- Maintained executive calendars, scheduled meetings, and coordinated travel arrangements
- Opened, reviewed, and distributed incoming correspondence
- Coordinated general maintenance and facility requests as needed
Motor Vehicle Representative
NYS Department of Motor Vehicles
Albany, NY
08.2014 - 12.2015
- Worked with internal and external customers, including law enforcement and government agencies, to obtain and correct DMV records
- Provided certified DMV records in compliance with the Vehicle and Traffic Law and the Federal Driver’s Privacy Protection Act (DPPA)
- Processed financial transactions and fees collected within the unit
- Responded to inquiries via telephone and written correspondence
- Selected to represent the Legislative Liaison and Executive Offices to support staffing needs
Education
Bachelor of Arts - Criminal Justice
SUNY Plattsburgh
Associate of Applied Science - Criminal Justice
Hudson Valley Community College
Skills
- Regulatory Compliance (DPPA, Vehicle & Traffic Law)
- Records Management & Certified Documents
- SharePoint Administration & Site Ownership
- Oracle Applications (RNS Investigations)
- Web & Intranet Content Management
- Project Coordination & Meeting Support
- Cross-Agency Collaboration (law enforcement, state & federal partners)
- Customer & Stakeholder Relations
Certification
- CPR & First Aid
- NYS Notary Public
Timeline
Administrative Assistant 1 – Certified Document Center
NYS Department of Motor Vehicles
05.2024 - Current
Senior Administrative Analyst – Web Services Office
NYS Department of Motor Vehicles
09.2022 - 04.2024
Senior Administrative Analyst – Operations Support Analyst
NYS Department of Motor Vehicles
03.2018 - 09.2022
Secretary – Appeals Board
NYS Department of Motor Vehicles
06.2016 - 04.2017
Secretary – Executive Suite
NYS Department of Motor Vehicles
01.2016 - 05.2016
Motor Vehicle Representative
NYS Department of Motor Vehicles
08.2014 - 12.2015
Bachelor of Arts - Criminal Justice
SUNY Plattsburgh
Associate of Applied Science - Criminal Justice
Hudson Valley Community College