Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shenera Epps

Douglasville

Summary

Experienced and results-driven Team Lead with a proven track record of leading high-performing teams and achieving a 100% success rate in meeting production goals. Skilled in team management, quality control, safety compliance, and interdepartmental collaboration. Adept at enhancing employee engagement, resolving conflicts, and improving operational efficiency.

Overview

11
11
years of professional experience

Work History

Quality Assurance Analyst

Walmart Fulfillment Center
10.2024 - Current
  • Conducted comprehensive audits and inspections to identify areas for process improvement.
  • Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
  • Performed internal audits to maintain operating procedure and regulatory standards compliance.
  • Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
  • Completed precise measurements using special tools.

Digital/Online Grocery Team Lead

Walmart
06.2023 - 10.2024
  • Analyzed customer feedback trends to identify areas for process improvements and operational efficiencies.
  • Implemented process improvements that reduced wait times for customers seeking assistance or resolution to their concerns.
  • Set and tracked clear team goals aligned with company objectives
  • Monitored and reported KPIs to assess performance
  • Achieved 100% production goal success
  • Oversaw daily operations, ensuring optimal stock levels and product placement for enhanced customer experience.

Apparel Team Lead

Walmart
01.2023 - 06.2023
  • Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
  • Led team in achieving operational excellence through effective scheduling and resource allocation.
  • Implemented training programs that improved team productivity and knowledge of fashion trends and styles.
  • Developed visual merchandising standards that elevated store presentation, enhancing customer experience and engagement.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.

Pharmacy Technician

Walgreens
08.2022 - 12.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

RSR Inbound Lead

Walmart Fulfillment Center
10.2017 - 12.2022


  • Monitoring work plans, workloads, and associate certifications to meet deadlines by collaborating with Leadership and using systems to track progress and identify concerns early in the site.
  • Oversaw daily equipment inspections to ensure safety compliance and operational readiness.
  • Led continuous improvement initiatives to optimize material flow and reduce downtime in operations.
  • Managed daily schedules and assignments for forklift operators, ensuring optimal coverage during peak hours.
  • Managed inventory control systems for accurate tracking of stock levels and order fulfillment.

Assembly Line Worker

Honda Lock, Ga
03.2014 - 09.2017
  • Followed detailed assembly instructions, processes and procedures.
  • Assembled door mirrors to specification.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Tested electrical controls and components on lines.
  • Maintained counts and lifts, shifts and stocks materials and parts.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Followed all safety measures and protocols, enabling department to meet safety requirements

Education

Middle Georgia College
Cochran, GA

High School Diploma -

Kingstree Senior High School
Kingstree, SC
05.2010

Skills

    Team Management
    Performance Tracking (KPIs)
    Safety & Compliance
    Conflict Resolution
    Task Delegation
    Employee Engagement
    Quality Control
    Public Speaking
    Warehouse Operations
    Training & Mentoring
    Fast Typing Speed
    Inventory Management

Timeline

Quality Assurance Analyst

Walmart Fulfillment Center
10.2024 - Current

Digital/Online Grocery Team Lead

Walmart
06.2023 - 10.2024

Apparel Team Lead

Walmart
01.2023 - 06.2023

Pharmacy Technician

Walgreens
08.2022 - 12.2022

RSR Inbound Lead

Walmart Fulfillment Center
10.2017 - 12.2022

Assembly Line Worker

Honda Lock, Ga
03.2014 - 09.2017

Middle Georgia College

High School Diploma -

Kingstree Senior High School

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Shenera Epps