SHENESE WILLIAMS
Atlanta,GA
Summary
To obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
Overview
21
21
years of professional experience
Work History
Operations Manager
Wells Fargo
Atlanta, GA
03.2008 - 08.2024
- Manage day to day operations for 45 plus non-exempt team members
- Train, Retain, and motivate individuals in a high paced drive department
- Provide quality awareness to shift weekly
- Make sure shift and department are in compliance daily
- Manage administrative task in the absence of management
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
Work Director I
Wells Fargo
Atlanta, GA
01.2004 - 03.2008
- Lead and direct a mailroom staff of ten plus team members
- Timely mail-out packages through Fed Ex and UPS shipping equipment per customer instruction
- Daily update customer instruction such as mail method, addresses changes, or close accounts
- Monitor and resolve all workflow impacts
- Detail daily production statistics and other reports
- Provide daily and monthly updated to upper management on shift performance
Education
College Prep -
DM Therrell High School
Atlanta, Ga01.1994
Skills
- Technology
- Document control
- Process improvement
- Workday Task
- Production
- Performance monitoring
- Employee motivation
- Goal attainment
- Customer relations specialist
- Quality assurance and control
- Finance background
- Advanced training in [software]
Accomplishments
- Fifteen years of leadership experience in a production driven environment.
- Department of Revenue certified.
- For more than five years, managed a production team, which consisted of 45 plus team members who were responsible for meeting customer deadlines daily.
- 2013 Gold Coin Recipient.
- Five years of Risk Management experience.
- Consistently maintained high customer satisfaction ratings.
Programmingandsoftwareskills
- Microsoft Office
- Outlook
- Workday Tasks
- MPS 31-51
- Opex 7200
- Falcon
References
renderbhill@wellsfargo.com
Timeline
Operations Manager
Wells Fargo
03.2008 - 08.2024
Work Director I
Wells Fargo
01.2004 - 03.2008
College Prep -
DM Therrell High School