Sheneshia James
Lynn Haven
Summary
Compassionate healthcare professional with experience in telemetry monitoring and medical administration, aiming to contribute to exceptional patient care. Skilled in recognizing changes in patient status, communicating effectively with clinical teams, and maintaining confidentiality and safety standards.Strong
commitment to learning, teamwork, and supporting the patients throughout their healthcare experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telemetry Monitor Technician
HCA Gulf Coast Regional Medical Center
Panama City, FL
04.2025 - Current
- Monitored patient vital signs through telemetry systems to ensure timely identification of abnormalities.
- Collaborated with nursing staff to communicate critical information regarding patient status changes.
- Documented and reported telemetry data accurately, maintaining compliance with hospital protocols.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
Customer Service Representative
Globe Life Insurance
05.2022 - 04.2025
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Attended telephone skills and program information training sessions to boost aptitude.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
Medical Receptionist
Rainbow Pediatrics
Panama City, FL
09.2020 - 04.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Completed and filed financial documentation for accounting purposes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Printed prescription requests and queries in compliance with practice protocol.
Key Carrying Department Supervisor
HomeGoods, TJX Companies
04.2017 - 09.2020
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
Education
Associate of Science - Nursing
Gulf Coast State College
Panama City, Florida, FL05.2027
High School Diploma -
Wewahitchka High School
Wewahitchka, FL05.2014
Skills
- Professionalism and ethics
- Strong communication skills
- HIPAA compliance
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- CPR certification
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Telemetry Monitor Technician
HCA Gulf Coast Regional Medical Center
04.2025 - Current
Customer Service Representative
Globe Life Insurance
05.2022 - 04.2025
Medical Receptionist
Rainbow Pediatrics
09.2020 - 04.2022
Key Carrying Department Supervisor
HomeGoods, TJX Companies
04.2017 - 09.2020
High School Diploma -
Wewahitchka High School
Associate of Science - Nursing
Gulf Coast State College