Summary
Overview
Work History
Education
Skills
Timeline
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Sheneta Stevenson

Roosevelt,NY

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Claims Representative

Travelers Insurance
01.2023 - Current
  • Processed claims efficiently, ensuring compliance with company policies and regulatory standards.
  • Communicated effectively with policyholders, providing updates and resolving inquiries regarding their claims.
  • Collaborated with adjusters and legal teams to facilitate timely claim resolutions.
  • Evaluated and assessed liability claims to determine coverage and settlement options.
  • Negotiated settlements with claimants, ensuring fair outcomes aligned with policy guidelines.
  • Implemented process improvements that enhanced efficiency in claims handling and resolution time.

Overnight Stocker and Receiver

Target
06.2022 - 02.2023
  • Organized stockroom to ensure efficient inventory management and accessibility.
  • Collaborated with team members to unload shipments and restock shelves promptly.
  • Maintained cleanliness and orderliness of sales floor and storage areas consistently.
  • Assisted in training new employees on stocking procedures and safety protocols.
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.

Claims Development Representative

GEICO, Woodbury NY
08.2014 - 06.2021
  • Handled high demand of approximate 50-60 combined inbound and outbound calls daily and emails
  • Interviewed insureds, claimants and witnesses
  • Evaluated claim facts and policy coverage
  • Managed claims activities to bring claim to completion
  • Respond to customers’ inquiries and notify of the results of their claims with superior and professional customer service
  • Complied with confidentiality regulations in handling customer information.
  • Collaborated and handled with fellow team members to manage large volume of claims

Education

B.A. - American Studies

SUNY College at Old Westbury
Old Westbury, NY
05.2011

Skills

  • Data management proficiency
  • Microsoft office
  • Insurance claims review
  • Claims investigation
  • Time management
  • File management
  • Conflict resolution

Timeline

Claims Representative

Travelers Insurance
01.2023 - Current

Overnight Stocker and Receiver

Target
06.2022 - 02.2023

Claims Development Representative

GEICO, Woodbury NY
08.2014 - 06.2021

B.A. - American Studies

SUNY College at Old Westbury

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Sheneta Stevenson