Brianna Jackson

• Processed claims efficiently, ensuring accuracy and adherence to company policies.
• Assisted customers in navigating claims procedures, enhancing satisfaction and understanding.
• Collaborated with team members to resolve complex claims issues promptly.
• Maintained detailed records of claims activity using industry-standard software systems.
• Reviewed documentation for completeness, identifying discrepancies for further investigation.
• Adapted quickly to changes in regulations and company protocols affecting claim handling.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Followed up with customers on unresolved issues.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
• Developed strong relationships with clients, facilitating trust and open communication during the claims process.

• Coordinated dispatch operations to ensure timely delivery of freight shipments.
• Monitored shipment status and communicated updates to internal teams and clients.
• Utilized transportation management systems to optimize routing and scheduling.
• Collaborated with drivers to resolve issues and enhance service efficiency.
• Located Missing freight.
• Rerouted shipments

• Supervised daily operations, ensuring adherence to company policies and procedures.
• Trained and mentored new customer service representatives, enhancing team performance and service quality.
• Resolved escalated customer inquiries, improving satisfaction through effective problem-solving techniques.
• Implemented process improvements that increased efficiency in handling customer interactions and inquiries
• Inbound calls and emails
• Assisted customers with account updates, loan payment plans, payments, updating checking accounts, refunds, technical support

Managed escalated calls

• Coordinated interdepartmental communication to enhance patient care and operational efficiency.
• Managed scheduling and logistics for departmental meetings and training sessions.
• Developed and implemented process improvements to streamline workflow and reduce delays.
• Mentored junior staff in best practices for project management and stakeholder engagement.
• Issuing refunds to health insurance companies and patient accounts
• Billing
• Knowledge of medical terminology
• Inbound and outbound calling

• Provided compassionate care to residents, ensuring comfort and safety during daily activities.
• Assisted nursing staff with medical procedures, maintaining adherence to protocols and hygiene standards.
• Monitored vital signs and reported changes in patient conditions to healthcare team promptly.
• Educated patients and families on care plans, fostering understanding and compliance with health goals.