Sheng Lam
Fitness19
Oakland,CA
2
Languages
1
Certification
21
years of professional experience
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Work History
Personal Trainer
4 Years 8 Months- Instructed and demonstrated proper exercise techniques to ensure safety and maximize results, leading to improved client performance
- Guided clients on nutrition and healthy eating habits to enhance fitness; contributing to higher goal attainment
- Educated clients on the importance of proper warm-up exercises before workouts to prevent injuries; reducing client injury rates
- Utilized diverse fitness equipment, including free weights and cardio machines, to create varied and engaging client workouts
- Provided nutritional guidance and educated clients on healthy eating habits to support their fitness; resulting in increased client goal attainment
- Applied motivational strategies, including positive reinforcement and goal-setting, to boost client commitment and retention
- Designed personalized fitness programs tailored to individual client goals and needs.
- Conducted one-on-one training sessions, ensuring proper technique and safety compliance.
Assistant Manager
4 Years 10 Months- Consistently met or exceeded monthly/quarterly sales targets through proactive prospecting efforts, contributing to team goals
- Cultivated customer relationships through effective communication and interpersonal skills, driving repeat business
- Provided product knowledge and answered customer questions to ensure a positive buying experience, increasing customer satisfaction
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Led team in achieving sales targets through strategic merchandising and customer engagement initiatives.
- Oversaw daily operations, ensuring compliance with company policies and maintaining store standards.
Assistant Manager
4 Years- Answered customer inquiries and provided information on procedures and policies, contributing to positive customer experience
- Calculated total payments received during a time period and reconciled this with total sales, ensuring financial accuracy
- Received and inspected incoming materials, reconciled with purchase orders, and reported discrepancies to supervisor to ensure inventory accuracy
- Maintained warehouse, records area, and stores area in orderly condition, supporting smooth operational processes
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed and executed promotional strategies to increase sales during peak seasons.
Cashier
2 Years- Operated food preparation machinery, ensured safe work environment, and utilized thorough knowledge of store merchandise for smooth operations
- Prepared daily fruit items using proper safety precautions and sanitary measures, supporting food quality standards
- Obtained customers' names and specifications of items to be purchased, and entered this information on order, ensuring order accuracy
- Always maintained a balanced cash drawer, reconciling discrepancies promptly to ensure financial accountability
- Greeted customers with a friendly demeanor and addressed inquiries or concerns to enhance customer satisfaction
- Managed high-volume checkout lanes during peak hours while ensuring accuracy and speed to minimize wait times
- Ensured cleanliness and organization of the checkout area, including proper bagging of items and restocking supplies.
- Performed opening/closing duties including counting money in the register before/after shifts, ensuring accurate daily reconciliation
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt generation.
Education
High School Diploma
- Upper secondary education
- High school diploma or GED
Skills
Passion for fitness
Strength training
Exercise program design
Motivational coaching
Problem-solving
Customer service
Customer experience
Customer service and engagement
Team leadership
Cash handling
Certification
- Certified Personal Trainer
- Issa Personal Trainer Certification May 2025 to May 2027
- Driver's License
- AED Certification
- First Aid Certification
- CPR Certification
Languages
Bilingual
Cantonese - Intermediate
Military Service
- Corporal | United States Marine Corps | United States
- December 2014 to November 2018
- Description
- 1. Honorable Discharge
- 2. Squad Leader
- 3. Ensuring my team arrives at formation on time.
Additional Information
Authorized to work in the US for any employer
Timeline
Personal Trainer
Fitness19
06.2021 - 02.2026Read More
Assistant Manager
RadioShack
02.2010 - 12.2014Read More
Assistant Manager
Hang Seng Co
08.2006 - 08.2010Read More
Cashier
Jamba Juice
05.2005 - 05.2007Read More
Oakland High School
High School Diploma
Read More